Terms and Conditions

  1. Victoria Programme
  2. Victoria Programme regulations
  3. Victoria Miles
  4. Victoria Programme Clients
  5. Joining the Victoria Programme
  6. Terminating Victoria Programme membership
  7. Victoria Client Number and Card
  8. Victoria Status
  9. Earning miles
  10. How miles are credited
  11. Validity and transfer of miles
  12. Awards and benefits
  13. Gold Partner Nomination
  14. Bookings
  15. TAP award tickets
  16. TAP children’s award tickets
  17. TAP companion ticket
  18. Service charges
  19. Using miles in the Star Alliance network and partner airlines
  20. Award ticket for the entire Star Alliance network
  21. Round-the-World tickets
  22. Refunds
  23. TAP upgrade with miles
  24. Star Alliance upgrade with miles
  25. Services provided by selected Victoria Programme partners
  26. E-news and direct emails
  27. Miles Shop
  28. Processing clients’ personal data
  29. Protecting the confidentiality of Victoria Accounts
  30. Other legal provisions
  31. Terms of online use of the Programme
  32. Internet Services

Victoria Programme

The Victoria Programme operated by the airline TAP Portugal is a loyalty programme for TAP Portugal passengers. Members of the programme are credited with miles based on the flights they make with TAP Portugal or on how much use they make of the products and services offered by the programme's partners. The miles are credited in accordance with predefined rates and terms and conditions, and with the limitations presented here below.


Clients can earn Victoria Miles, which can be used subsequently on a vast range of services, awards and benefits, which are subject to these terms and conditions.


Any alterations made to the TAP or Victoria brands shall not affect any existing agreements concluded with natural or legal persons.


Membership of Victoria Programme is free.

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Victoria Programme regulations

These Terms and Conditions constitute the basic rules on participation in the Victoria Programme and may be changed at any time. This version of the Terms and Conditions of the Victoria Programme is the latest version and currently in force. 


The Terms and Conditions are originally written in Portuguese, but are also translated into English, French, Spanish and German. Only the Portuguese version is binding in matters of interpretation.

 

Whenever valid dates are mentioned for certain Programme benefits or promotions, these will be according to mainland Portugal time.


TAP Portugal can amend the Terms and Conditions at any time without notice. Any new rules or amendments to the Terms and Conditions of the Victoria Programme shall become binding on all clients, including Victoria Silver and Victoria Gold Clients, as soon as they are made available via internet.


Client support in writing is available in four languages: Portuguese, English, French and Spanish.

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Victoria Miles

Victoria Miles are the currency unit in the Victoria Programme. Bonus points or miles from other programmes cannot be converted into Victoria Miles unless TAP has entered into a written agreement with that purpose with said programmes. Back to top
 

Victoria Programme Clients

On joining the Programme, clients are entering into an agreement with TAP, governed by these Terms and Conditions, which set out the rights and obligations associated with membership of the Victoria Programme.

 
TAP reserves the right to wholly or partially change or close the Victoria Programme and/or any collaboration with any Victoria Programme partners without notice at any time.


When using the telephone line, clients consent to the fact that calls may be recorded for the purpose of control and improving services.


Only the client’s membership number will be accepted for identification purposes.

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Joining the Victoria Programme

Clients can join the Victoria Programme by submitting the application form provided on this website or using a mobile app.


Victoria membership is open to all natural persons who are at least two years of age, reside in a country where membership is not banned by law and in which the Programme is available. 


Membership is not open to legal persons or other groups or associations. 


Only one Victoria Account is allowed per client.


New Victoria Programme Clients will automatically be included in its base level: Victoria Miles.


Victoria Clients are only entitled to use Victoria Programme benefits after their details have been duly recorded in the Victoria database.


Clients are solely responsible for informing any third parties, companies (such as their employer) or government body of their membership of the Victoria Programme and the awards and benefits available to them under said Programme.


Victoria Programme awards miles to its clients only and is not responsible for any agreements between clients and third parties (such as employers).

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Terminating Victoria Programme membership

Membership shall automatically cease in the event of termination of the Victoria Programme.


TAP may terminate a client’s Victoria membership with immediate effect if s/he:

  • does not abide by these Terms and Conditions and/or other rules and regulations incorporated in them by reference, provided that the client has been duly and promptly informed of the said terms, rules and regulations;
     
  • attempts to obtain awards or benefits from the Victoria Programme by providing false, improper or abusive information. The client who presents this type of information shall be liable for any resulting losses, and any Victoria Miles falsely obtained will be declared null and void.
     
  • engages in unruly behaviour on-board an aircraft or on any property of TAP or any partner of an airline belonging to the Victoria Programme.
     

TAP may suspend Victoria Programme accounts on suspicion of fraud, without TAP or any of its partners being penalised. The client will be expelled from the Programme without notice and all the miles earned from all awards and any bookings made will be cancelled and s/he will not be allowed to have a Victoria Card or obtain benefits from the Programme. 


TAP’s Victoria Programme is designed as a benefit for its clients. Clients who do not accept the rules, awards or benefits offered or simply wish to quit the Programme may terminate their membership by email at any time without notice.


Upon termination of membership, any miles earned up to that time and not used pursuant to these Terms and Conditions shall be declared null and void.

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Victoria Client Number and Card

Access to Victoria Programme awards and benefits is only granted on presentation of a client card and/or client number.

 

The Victoria Miles card is only available in digital format.

 

Victoria Clients can access the digital version of their card, which is updated automatically according to the client’s status.

 

This version of the card has a QR code that performs the same data checking functions as the magnetic strip of a regular card.

 

For Silver and Gold clients, the physical card is still available in addition to the digital card, and clients must show the card whenever asked to do so.

 

Victoria Clients should store their digital card in their mobile phone so they can identify themselves in transactions with Victoria partners.

 

The cardholder is responsible for managing and correctly using the card, whether it be digital or physical.

 

The Victoria Client Card is personal and non-transmissible and may not be used after its expiry date or termination of Victoria Programme membership.


Clients can view their mileage account online. Clients must log in with their Victoria membership number and PIN code.


Victoria Clients must never give their personal account login number or PIN to anyone else, including family members, employees or co-workers. 


The Victoria Client Account holder will be solely responsible for any damage or omissions in their personal account caused as a result of the misuse of access data or the account PIN.


The rewards attributed to Victoria Clients as holders of a Victoria card cannot be accumulated jointly with the loyalty cards offered by Victoria Programme partners.

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Victoria Status

Victoria Miles is the Victoria Programme's entry level, followed by Victoria Silver and Victoria Gold, respectively.

 

To be eligible for and to maintain Victoria Silver status, Victoria Miles Clients must earn 30,000 Status Miles or, alternatively, make 25 TAP flights/segments during the Status Miles annual accounting period. It is required 20,000 Status Miles or to have flown 15 TAP flights/segments to remain a Silver Client, during the Status Miles annual accounting period.


In order to be eligible for or maintain Gold status, clients need to collect 70,000 Status Miles or 50 TAP-operated flights/segments in one Status Miles year. It is required 50,000 Status Miles or to have flown 40 TAP flights/segments to remain a Gold Client, during the Status Miles annual accounting period.


Silver Clients flying TAP will earn 25% Status Miles based on total miles flown, in addition to their 25% Bonus Miles.


Gold Clients will earn 50% Status Miles based on total miles flown, in addition to their 50% Bonus Miles.

Victoria Silver and Victoria Gold membership is automatic as soon as the required number of miles has been earned.

 

Clients’ miles statement indicates the number of Status Miles earned.

 

Only Status Miles count towards Victoria Silver and Victoria Gold membership.

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Earning miles

Benefits available on all TAP and PGA-operated flights:
  • tap|discount - 10%
     
  • tap|basic - 50% (medium haul) and 100% (long haul)
     
  • tap|classic - 100%
     
  • tap|plus - 125%
     
  • tap|executive - 200%
     
Fixed number of miles for Lisbon/Madrid:
  • 100 miles (tap|discount)
     
  • 500 miles (tap|basic, tap|classic and tap|plus)
     
  • 1,000 miles (tap|executive)
     
  • 250 miles ("Ponte Aérea" Lisbon Porto)
     

Miles cannot be earned on charter flights.


Miles can be earned on code-share flights with a TP number (if operated by a Victoria Programme partner airline).


Miles cannot be earned on bus, rail or sea travel. 


No miles can be earned on ticket categories ID, AD, BP, DG, DM, GE, IN, RG or UD as defined by IATA standards. 

Victoria miles can be credited as Status Miles or Bonus Miles:

  • Status Miles can only be earned on flights operated by TAP and other Star Alliance airlines.
     
  • Bonus Miles are only earned on TAP’s partner airlines.
     
  • Both types can be exchanged for awards, though only Status Miles are considered for the purpose of Victoria Silver or Victoria Gold status.
     

Miles are credited in accordance with the rules of the airline operating the flight.


Miles for use of services from selected Victoria Programme partners are only credited on the booking, payment and usage terms set out by Victoria Programme partners.


No miles are earned if a Victoria Programme client obtains benefits from another loyalty programme for the service.


The booking class shown on the ticket may not be the same as that class used to count miles at partner and Star Alliance airlines.

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How miles are credited

All clients will have their own personal Victoria mileage account to which the miles they earn or spend will be credited or debited. 


As soon as they join, programme clients will earn Victoria Miles for each flight on TAP or a partner airline or use of a service provided by Victoria Programme partners, subject to these General Terms and Conditions. Miles must be claimed within six months of the date the service was provided.


Clients must indicate their membership number when booking to ensure that the correct number of Victoria Miles is credited to their account.


It is important for the name in the booking to be the same as that in the client’s Victoria account (first and last name), so that miles can be credited automatically.


TAP decides on the type and number of miles to be credited by each programme partner and for each service provided to the client. The type and number of miles to be credited are subject to change without notice.


The miles credited to the Victoria Client's personal account are calculated as follows:

  • Only on flights in TAP network and selected flights operated by Victoria Programme partner airlines.
     
  • The number of miles is calculated on the basis of the flight’s departure and arrival airports and the fare (brand) purchased. The distances shall be based on the points of departure and arrival indicated on the passenger's ticket and IATA standards.
     
  • Victoria Miles are awarded for First, Business and Economy Class travel. TAP clients will earn extra miles on the basis of their tier level: Silver or Gold
     

TAP does not have First Class. Some Victoria partner airlines do operate this service, however.


Collection of miles for certain fares, products, flights or routes may be subject to restrictions.


Different booking classes and bonus factors may apply to Star Alliance airlines and other Victoria Programme partner airlines.

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Validity and transfer of miles

Victoria Miles are valid for three (3) years from date of collection, except when otherwise specified. Some Bonus Miles (such as compensation miles and some promotions) may only be valid for one annual accrual period.


The validity of the miles is in accordance with the date of the activity for which they were awarded.


Before expiry, the validity of miles can be renewed for a fee paid by credit card. Renewed miles are considered Bonus Miles and are valid for another three (3) years.

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Awards and benefits

Current offers of awards and benefits are available online, in mailings or from the Victoria Client Service Centre. 


TAP reserves the right to change, supplement or cancel individual awards and benefits offered by Victoria Programme.


Victoria Programme partner airlines and the Victoria Programme partners may set out advance terms and conditions for bookings or for requesting awards or benefits. These advance terms and conditions may vary for each benefit or award.


When booking or requesting an award or benefit with/from a Victoria partner airline or a Victoria Programme partner, clients are entering into an agreement with the individual provider of the said award or benefit.


This award or benefit is subject to applicable booking arrangements and the terms and conditions defined between the client and individual provider of the award or benefit.


When booking or ordering an award or benefit, clients are not entering into an agreement with TAP and TAP shall not be liable for proper provision of any services, fitness for any purpose or the quality of goods supplied as awards and/or benefits.


TAP accepts no liability for any taxes or other charges or disadvantages to which Victoria Programme clients may be subject in connection with the use of Victoria Miles or Victoria awards and benefits.


All charges (airport, fuel, security or others) and credit card fees will be borne exclusively by the Victoria Client.


When booking or requesting an award or benefit, clients must state in advance that they are booking an award or a benefit. 


TAP and Victoria partner airlines or Victoria Programme partners may refuse to grant an award or benefit if the client has already booked a flight or service without clearly stating that the booking is for a Victoria award or benefit.


Any award documents obtained illegally or in violation of these Terms and Conditions will not be honoured.


Seat availability for award tickets varies according to destination and date. The number of seats is limited even on flights that are not yet fully booked. Restrictions may apply during certain periods and for certain award types.


All personal documentation submitted for travel is the client’s responsibility (ID, passport, visa or others).


Award flights expire within one (1) year of issue with the exception of those issued as part of a promotion, in which case they are only valid for the duration of the promotion. As for other benefits, they will remain in effect on the basis of their terms of validity, as specified in the document issued by the Victoria Programme partner in question.


Awards and benefits issued cannot be transferred, replaced, renewed, changed or refunded, except when explicitly stated to the contrary in the individual booking arrangement or Terms and Conditions of TAP, the partner airline or Victoria Programme partner as the case may be. Whenever an award or benefit is replaced, renewed or otherwise changed, the client may have to pay a handling fee.


An additional fee will be charged for the handling of award tickets after a no-show.


Awards and benefits can be issued to a third party. This issue is only valid if the client receives no monetary compensation for the exchange.


Award tickets and upgrades may be issued in the name of a person other than the Victoria Miles account holder against written authorisation from the account holder, together with a copy of his/her ID and Victoria Card. The signature on the authorisation must match that on the ID document submitted. After awards and benefits have been issued, it is not possible to change booking classes or routes. Only the date of travel or flight number (time) can be changed after awards and benefits have been issued.

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Gold Partner Nomination

Gold Clients have the additional advantage of being able to choose a partner to share their status. The partner they choose may not already be a Victoria Client, or may be one with Miles or Silver status.


As soon as the partner has been chosen, s/he will enjoy the same exclusive benefits as the Gold Client who chose him/her. Only ground benefits are allowed in the last month of validity of the card, however. The validity of his/her Victoria Card is the same as that of the client who chose him/her.


Clients chosen as Gold Partners cannot appoint Gold Clients.

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Bookings

Award miles are debited to the miles account when a booking is confirmed.


Only Gold Clients can book on standby.

 
All Victoria Clients who book their award flights on the Victoria website and wish to issue tickets for someone else must send a signed authorisation with copies of identification documents confirming their signature.

 

This is to ensure more secure use of mileage accounts and guarantee that no tickets are issued without clients’ permission.


In these cases, online bookings must be made at least 48 hours before the flight departure time. Bookings less than 48 hours before departure can only be made at the Victoria Client Service Centre.


Authorisation must be received within 24 hours of a booking for it to be confirmed.


The booking will be cancelled if authorisation is not emailed to victoria.gfp@tap.pt within the time limit.

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TAP award tickets

Tickets will be issued immediately after booking. 


One-way (outward flight only) Award Tickets will be charged at 50% of the high-season price. The miles prices applied during the Saving Season (low season) are valid for return trips only.


Award tickets cannot be associated with upgrades.

 

Validity of award tickets is subject to special published conditions, depending on the applicable rules: 

  • Unrestricted award tickets are valid for one year after issue. Once a ticket has been issued, the date, time and flight number can be changed before expiry for a €50 handling fee. Gold Clients are exempt from this penalty.
    
  • As restricted award tickets issued as part of promotions or promotion codes are specific to each promotion period, their rules will be indicated before and during the online booking process.
    

Stopovers are not allowed. 


Return flights: maximum 4 segments. 


One-way flights: maximum 2 segments.


Seat availability varies according to destination and time of year. 


The number of seats is limited even on flights that are not fully booked. 


These awards may not be available on all flights.

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TAP children’s award tickets

Children’s Tickets are for passengers aged between 2 and 11 (two and eleven) years old.

 

Get 45% off the miles price of an adult Award Ticket, for return trips only, during the Saving Season (low season).

 

For high-season return and one-way tickets (outward flight only), get 50% off the miles price of an adult Award Ticket. 

 

Award miles are debited to the miles account when a booking is confirmed. 


After a ticket has been issued, the flight date and time can be changed on payment of a penalty. Gold Clients are exempt from this charge.


Route changes are not allowed.


Children’s tickets cannot be associated with miles promotions or upgrades. 


Children from 5 to 11 years of age can travel alone on advance payment of a special assistance charge. Please contact the Victoria Client Service Centre.


Return flights: maximum 4 segments 


One-way flights: maximum 2 segments 


Stopovers are not allowed.


Seat availability varies according to destination and time of year. 


The number of seats is limited even on flights that are not fully booked. 


These awards may not be available on all flights. 

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TAP companion ticket

This benefit is available to all Victoria Gold clients flying on a return ticket.


Companion tickets are not valid for children and can only be issued for travel on the same flight and date and in the same class as the Gold Client.


Tariff rules are the same as those for Gold Client award tickets.


The miles are debited to the Victoria account of the Gold Client travelling with a companion. 

18. Service charges

Service charges are paid per passenger.

TAP flight award tickets are subject to a service charge on the issue of tickets online or at the Victoria Client Service Centre or TAP outlets. This charge is non-refundable and is different at each ticket issuing location:

  • Victoria Service Centre or TAP outlets: 25 euros
     
  • Website: 10 euros
     

After the ticket has been issued, only the date, time or flight number can be changed. Class or route cannot be changed.

 

All award tickets can be cancelled up to 24 hours prior to departure, provided that they are still valid and have not been partially used. Miles can be put back with their original validity.</p

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Service charges

Service charges are paid per passenger.

TAP flight award tickets are subject to a service charge on the issue of tickets online or at the Victoria Client Service Centre or TAP outlets. This charge is non-refundable and is different at each ticket issuing location:

  • Victoria Service Centre or TAP outlets: 25 euros
     
  • Website: 10 euros
     

After the ticket has been issued, only the date, time or flight number can be changed. Class or route cannot be changed.

 

All award tickets can be cancelled up to 24 hours prior to departure, provided that they are still valid and have not been partially used. Miles can be put back with their original validity.

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Using miles in the Star Alliance network and partner airlines

If a flight is booked in business class, business class miles will apply to the entire trip. 


If a flight is booked in first class, first class miles will apply to the entire trip.

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Award ticket for the entire Star Alliance network

Award tickets are valid for the Victoria Account holder or a person of his/her choice and can be booked with TAP, a partner airline or both. 


Return flights: maximum 6 segments 


One-way flights: maximum 3 segments 


Award tickets cannot be associated with upgrades. 


After a ticket has been issued, the date and time may be changed but not the route. 


Validity of award tickets: one year after issue. 


Some periods may not be available on some airlines. 


Seat availability varies according to destination and time of year. 


The number of seats is limited even on flights that are not fully booked. 


These awards may not be available on all flights. 

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Round-the-World tickets

Round-the-world tickets are available for travel in economy or business class only on scheduled flights operated by Star Alliance carriers.


The award journey must be in one direction only, east or west, and end in the country in which it began.


A Round-the-World trip must include one Pacific and one Atlantic crossing.


A maximum of 10 segments with a maximum of six intermediate stopovers in any city is allowed.


No more than one international departure and arrival is allowed in the country of origin.


Backtracking (reversing the direction of travel in which the journey began to make a connection and continue to the next destination) is only allowed if required by the Star Alliance network.


Open jaw travel (return trip in which the destination airport and return departure airport are different) is allowed.


Booking and issuances should be done at the Victoria Client Service Centre or TAP outlets.


Award miles are debited to the miles account when a booking is confirmed.


After a ticket has been issued, clients can change schedules but not routes.

 

Round-the-World tickets are valid for 12 months from date of issue and the last flight must begin on the last day of validity of the ticket.

 

If an award trip is taken in different classes, the highest award rates will apply to the whole ticket.

 

Round-the-World cannot be combined with upgrades. No new partial or total credits of miles are allowed after the journey has started.

 

Star Alliance Round the World award trips are subject to the Victoria award eligibility and other conditions, with the exception of those mentioned above.

 

Seat availability for awards varies according to destination and time of year. The number of seats is limited even on flights that are not fully booked.

 

These awards may not be available on all flights.

 

Please contact your Victoria Service Centre. 

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Refunds

Award tickets can be cancelled up to 24 hours prior to departure.

 

Miles can only be refunded if they are cancelled up to 24 hours prior to departure of the first flight and this is allowed by the ticket’s rules.

 

Miles cannot be refunded if the journey has already begun.

 

There is an administrative fee to return miles that varies depending on the route and customer status.

 

Miles are re-credited with their original validity.

 

No-show charge: there will be a handling fee of 80 euros per passenger in the event of a no-show.

 

This information is also given during the online booking process, in the email booking confirmation and in contacts with the Victoria Service Centre.

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TAP upgrade with miles

Miles used to upgrade to a higher class cannot be used in combination with other awards.

 

The same number of miles is required for adults and children.

 

The maximum per online request is one segment for four passengers.

 

All the conditions for the original tariff still apply, and so any changes in a booking will be subject to them, even after the upgrade.

 

In the event of rebooking or cancellation, the return of the miles used for the upgrade may be subject to a handling fee (80 euros). Gold and TAP AMEX Platinum Clients are exempt from this fee.

 

Upgrades are not transferable. If the booking is changed, the upgrade will be cancelled and will have to be requested again, subject to availability on the new flight.

 

The Victoria Miles earned will be based on the original class or fare.

 

Miles spent on upgrades will be counted and debited per flight segment.

 

Miles used for upgrades will be paid for by segment.

 

Seat availability varies according to destination and time of year.

 

The number of seats is limited even on flights that are not fully booked.

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Star Alliance upgrade with miles

Star Alliance upgrades must be requested up to 24 hours before departure except for the following airlines:
  • ANA: up to 56 days before departure
     
  • Asiana: only on date of travel
     

Upgrades are only available in certain fare types and may vary between carriers. 


Paying fare types that can be upgraded to Business Class are Y and B. Those that can be upgraded to First Class are C and D. 


Miles can only be used for upgrades to the class immediately above that of the ticket purchased. 


Upgrades may not be used in combination with other awards. 


The same number of miles is necessary for adults or children. 


The same conditions of the original ticket apply, including the number of miles earned. 


Miles spent on upgrades will be counted and debited per flight segment. 


The airline operating the flight must be contacted directly for the purpose of cancellation or rebooking of upgrades. 


The Victoria Programme has a handling fee (80 euros) for refunding miles used on upgrades with Star Alliance, in the event of cancellation. Gold and TAP AMEX Platinum Clients are exempt from this fee.


If rebooked, Star Alliance upgrades are not transferable. 


A new upgrade must be requested after a new flight has been booked and is again subject to availability.


Seat availability varies according to destination and time of year. 


The number of seats is limited even on flights that are not fully booked.

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Services provided by selected Victoria Programme partners

Clients will earn a fixed number of miles as indicated by TAP on this website for a particular predefined group.

 

TAP, through Victoria Programme, reserves the right to make special offers that will only be available to clients who submit the appropriate registration on the specified date and before the start of the flight or other service. These registrations shall be made online. The Victoria Programme will provide registration channels.

 

Clients registering after the specified date or start of the flight or other service, clients who fail to register or do not have a valid email address will not be entitled to the benefits of online registration.


Promotions may be communicated exclusively by e-mail, text message or on the website.


TAP and the Victoria Programme partner airlines reserve the right to fully or partially exclude certain fare types, forms of payment, passenger categories, flights or flight categories from the Victoria Programme at any time.


Holders of ID, AD, DG, DM, GE, IN, RG or UD tickets are not entitled to Victoria Card benefits.


When miles are used to upgrade to a higher class, they will be credited for the fare originally booked. 


Miles are normally credited to clients' personal Victoria accounts within eight (8) weeks of the flight/service on which they were earned. Miles are credited for TAP flights within two days of travel. The value date of these miles is the date of the start of the journey or service. 


If, for any reason, miles are not credited for a flight taken or a service used, clients can ask for the amount be credited retroactively to their personal Victoria account up to six (6) months after the flight or use of the service on the Victoria website (see Claim missing miles). They will be required to provide appropriate proof (copy of boarding pass, and/or copy of passenger or Victoria partner service receipt).


Transfers of miles from Victoria Programme partners to accounts other than those of the card holder are not allowed.


TAP reserves the right to refuse to credit or debit the amount of miles transferred if the first or last name of the person requesting the transfer does not match that of the number of the Victoria Client indicated.


TAP will not be held liable, in these situations, for any consequences of miles not being credited to a client’s personal account.

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E-news and direct emails

Clients will be sent regular emails indicating how many miles they have and their expiry date and informing them of the latest promotions and information posted on the website.


These newsletters are emailed to clients who have provided a valid email address and agreed to receive them.


Clients can unsubscribe newsletters and other emails sent by the Victoria Programme or its partners at any time by changing the options in their online profile.

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Miles Shop

Transactions are irreversible. 


Clients can buy or renew miles or transfer them to another account. They can convert Bonus Miles into Status Miles.


Victoria accounts must have at least 2,000 miles to access the Miles Shop.


The purchase, transfer or renewal of miles or conversion of Bonus Miles into Status Miles can only be done in blocks of 2,000.


Victoria Miles cannot be exchanged for cash.


Payment can only be made with the available credit cards. These transactions may be subject to an international processing charge.


There is a limit on how often and how many miles can be purchased and also on transfers, renewals and conversions.


All miles purchased, transferred or renewed are considered Bonus Miles and cannot be refunded.


A fixed number of Bonus Miles can be purchased (see Buy Miles). 


Miles can be transferred to another holder’s account. Miles can only be transferred between Victoria accounts (see Transfer Miles).


Only the miles that are about to expire can be renewed and they are credited as Bonus Miles (see Extend Miles). 


The difference in the number of miles selected in a block is not credited as Bonus or Status Miles.


Miles that have already expired cannot be renewed.


Miles can only be renewed before they expire. Only miles expiring on your next expiry date can be renewed. 


Bonus Miles can be converted to a fixed number of Status Miles (see Convert Miles). 


Each block of 2,000 Bonus Miles is worth 50% of the Status Miles, i.e. 1,000 Status Miles.


The number of miles that can be converted is limited to the annual Status Miles collection period and the Victoria Client’s status. 


Conversion of Bonus Miles into Status Miles will not apply retrospectively to Status Miles collection periods.

 

If you are a Miles Client and want to become a Silver Client:


  • You must have at least 25,000 Status Miles in your account to be able to convert.
  • You can convert up to 10,000 Bonus Miles, which will become 5,000 Status Miles.
  • To qualify for Silver status, you need 30,000 Status Miles.
     

 

If you are already a Silver Client and want to maintain that status: 

 

  • You must have at least 15,000 Status Miles in your account to be able to convert.
  • You can convert up to 10,000 Bonus Miles, which will become 5,000 Status Miles.
  • To maintain your Silver status, you need 20,000 Status Miles.
     

 

If you are a Silver Client and want to become a Gold Client:


  • You must have at least 60,000 Status Miles to be able to convert.
  • You can convert up to 20,000 Bonus Miles, which will become 10,000 Status Miles.
  • To qualify for Gold status, you need 70,000 Status Miles.
     

 

If you already have Gold status and want to maintain that status:


  • You must have at least 45,000 Status Miles in your account to be able to convert.
  • You can convert up to 10,000 Bonus Miles, which will become 5,000 Status Miles.
  • To maintain your Gold Status, you need 50,000 Status Miles.
     
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Processing clients’ personal data

Clients expressly authorise TAP, the administrator, TAP’s selected Victoria Programme carrier partners and Victoria Programme providers to use any of the personal data provided by the client regarding the Programme, flights on partner airlines and/or for other marketing activities.


Personal data are treated as confidential and will be transmitted to third parties, e.g. airlines, Victoria Programme partners and service companies. The recipients of these personal data may be located outside the clients’ country of residence, where the programme service providers are located, and clients expressly consent to this data processing worldwide.


All clients have access to their personal data and may request corrections. In order to change personal data, clients must send proof of identity to the Victoria Client Service Centre.

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Protecting the confidentiality of Victoria Accounts

Online access to your personal Victoria account requires a user name and PIN code.

 

You can recover your PIN in the Recover PIN area on the website.

 

Clients can alter their Victoria account access PIN at any time in the My account area on the website.

 

You have three (3) attempts to enter your PIN. After three failed attempts, you will only be able to access your Victoria account in the Recover PIN area.

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Other legal provisions

Local law in some countries may place restrictions on clients and/or the Terms and Conditions of the Victoria Programme. TAP, the administrator and the Victoria Programme partners and their suppliers are entitled to take any action required to ensure compliance with such restrictions and cannot be held liable for losses suffered by clients as a result of these actions.


TAP reserves the right to entrust the operation of the Victoria Programme to successor companies or to a third party and to transfer agreements with programme clients to such successor companies or to a third party to that end.The Programme may be changed on the basis of TAP alliance strategies.


TAP reserves the right to introduce fees for services related to the programme, such as providing specific Programme information or handling of award bookings.


The Victoria Programme is subject to Portuguese law. The exclusive place of jurisdiction is the Lisbon courts of law in Portugal.

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Terms of online use of the Programme

On accessing and using the Victoria Programme you agree to be bound by the following Terms and Conditions.


Please read this section carefully before using this website. The clarification herein has been prepared solely to provide information about TAP, its Victoria frequent flyer programme and its partners. It does not constitute, offer or sell guarantees and should not be considered in any investment decision. TAP reserves the right to change any of the content in this website at any time without notice.


The information herein is provided "as is" without any guarantees or conditions, either statutory, expressed or implied, including but not limited to any implied guarantees of ownership, merchantability, fitness for a particular purpose or non-infringement. TAP will make reasonable efforts to include current, accurate information whenever possible, but makes no guarantees or representations as to its accuracy or completeness. Please be aware that the information contained in this website may be inaccurate or out of date or contain typing errors.


Under no circumstances will TAP, its affiliates, servicing agencies and partners or their employees be liable for any direct, indirect or consequential loss or injury resulting from or related to the use or performance of this website.


This website may contain links and frames to other websites that are not maintained or controlled by TAP. TAP shall not be held responsible or liable for the content of those sites. Third party links and frames are included for user convenience only and the inclusion of said links and frames in the TAP website does not imply TAP's endorsement of these websites, webpages, functionalities and their content or any association with their owners.


In relation to the above, this website is owned, maintained and operated by TAP. The contents, including but not limited to icons, images, graphics, text and functionalities on this site, are copyrighted materials. The copyrighted materials, trademarks and trade names are the exclusive property of TAP, its subsidiaries, supplier agencies and associates.


On accessing this website, the user undertake not to copy, reproduce, alter, modify, create works or publicly display any content from this website and not to insert or implement any link to this website in any website owned, maintained and operated by you or your employer without prior express written permission from TAP or appropriate third parties, except for your personal information, provided that copies of these materials retain all copyright and any other proprietary notices contained in the original material.


Therefore, the user also undertake not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website. You further undertake not to take any action that places an unreasonable or disproportionately large load on the Victoria Programme’s internet infrastructure.

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Internet Services

Clients can access their personal Victoria accounts online. TAP may make further online services available to its clients within the framework of the Victoria Programme.


On accessing the Victoria programme website, clients undertake not to use any robots, spiders or other automatic devices or manual processes to monitor or copy pages. Clients further undertake not to use any device, software or routine to interfere or attempt to interfere with the proper working of website. They further undertake not to take any action that places an unreasonable or disproportionately large load on the Victoria Programme infrastructure.


The information, software, products and services included in or available via the Victoria website may include inaccuracies or typing errors.


TAP reserves the right to communicate with clients in English in transactions or services provided on the website.


Under no circumstances will TAP, its affiliates, servicing agencies and partners or their employees be liable for any direct, indirect, punitive, incidental, special, consequential losses or any losses whatsoever including, without limitation, loss of use, data or profits, arising out of or in any way connected to the use or the performance of the Victoria programme website, with any delay or the inability to use the website or related services, or otherwise arising out of the use of the website.


The Victoria website provides exclusive clarification about TAP and its loyalty programme and partners. It does not constitute, offer or sell guarantees and should not be considered in any investment decision.


TAP reserves the right to change any of the content on its websites at any time without notice.


Use of this website may be monitored for statistical purposes.

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