Frequently Asked Questions

Forbidden objects, batteries, luggage check-in and delivery. All topics
 
 

What is checked luggage?collapsed

This is the luggage you hand over to TAP at the check-in counter. TAP provides free registration tags for this purpose.

What are the procedures for checked luggage?collapsed

Your luggage will be checked in the hold of the same aircraft you are travelling on. It should be identified with the name and and address and telephone number of the passenger and properly closed (except USA) to ensure safe carriage. Please make sure you do not over-pack your luggage and that it complies with all restrictions and rules, which you can see here. Find out all luggage recommendations here.

What is the deadline to drop off my luggage?collapsed

The deadline for luggage drop-off depends on which airport you’re departing from. You can learn about check-in and drop-off times here. We recommend you leave sufficient time in case there are long queues.

How far in advance can I drop off my luggage?collapsed

The opening times for luggage drop-off depends on which airport you’re departing from. You can learn about check-in and drop-off times here. We recommend you leave sufficient time in case there are long queues.

Can I carry firearms and ammunition in my luggage?collapsed

Yes. TAP allows firearms and ammunition to be carried, but only in the hold of the aircraft and under specific conditions. Please read them here.

Can I carry batteries?collapsed

Carrying a lithium battery by air depends on:

  • its configuration and watt-hour (Wh) capacity, for rechargeable batteries
  • its lithium content (LC) for non-rechargeable batteries
Learn more here.

Are any items prohibited in hand baggage?collapsed

Yes. For safety reasons, some items are forbidden in hand luggage. Among them are:

  • Firearms and projectiles
  • Sharp, pointed objects
  • Inflammable or explosive substances
  • Liquids, aerosols and gels
Please see all information on prohibited items here.

Are there any customs regulations?collapsed

Customs regulations differ from country to country. Please contact a TAP counter or TAP Contact Center to learn more about Customs Restrictions. However, for more detailed information, consult the customs authorities of the country you are travelling to.





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