Medical Assistance

Fly unconcerned with TAP Portugal. TAP provides all kinds of special medical care that may be needed on air.

 

MEDA - Medical Cases

All passengers requiring special assistance on board are considered medical cases (MEDA).

As a rule, a medical case exists if a passenger has a medical condition resulting in dependence on others or requiring personalised assistance.

The passenger's doctor must fill the MEDIF form describing the diagnosis for subsequent analysis by the airline's medical services.

MEDIF forms should be sent to the following email: tapbrasil@tap.pt.

Fractures

If a passenger has one or more fractures of the lower limbs and they are immobilised and require extra space, an extra seat can be booked.

This facility is not available in business class.

Incubators

TAP only accepts ti-100 Globetrotter incubators. TAP will provide the supports for the device. The incubator is mounted on a special support.

It is required:

  • Details on ambulances at the airport of loading and unloading of the incubator.
  • The name of the hospital of origin and destination must be given.
  • All incubators must be accompanied by a physician or paramedic.

This facility is not available in business class.

Stretchers

Passengers travelling as medical cases on a stretcher are subject to special conditions:

  • They must be accompanied by a physician or paramedic if requested by the airline.
  • Waiting list bookings are not accepted.
  • When in transit, payment for an ambulance to transfer the passenger from one plane to another will be at the passenger's expense.

The booking must indicate:

  • Details of the ambulances on departure and arrival (corporations/hospital of origin and destination). 
  • Contact information for the passenger or escort at the place of departure.

The passenger will be responsible for providing any additional equipment requested by TAP.


This facility is not available in business class.

Oxygen

Passengers must be accompanied by someone who knows how to administer it, preferably a doctor or nurse. They may travel alone if they are able to administer it themselves, and only if authorised by the airline's medical services.

Use of the passenger's own oxygen is not allowed.


Crew members cannot administer oxygen under any circumstances.


TAP has two types of tank:

  • Large - 3 litres/min / 7 litres/min
  • Small - 2 litres/min / 4 litres/min

All tanks are supplied with a one-size mask.

There are no masks for children aged under two years.


Portable oxygen concentrator (POC) and constant positive air pressure (CPAP) machine

Passengers needing to carry a POC - portable oxygen concentrator or CPAP - constant positive air pressure machine (to treat sleep apnoea) are allowed to do so on our flights.

Please note that acceptance is subject to certain conditions. For further information please phone Contact Center on 0300 210 6060.

Passengers with special needs when boarding or disembarking in Brazil

Passengers requesting special assistance

TAP guarantees the necessary comfort and support during a journey for all its passengers, whatever their type of need. If you require special assistance for your journey, please contact the TAP call centre in Brazil (0300 210 6060) at least 72 hours before the departure of your flight if the passenger will be travelling with a companion, or at least 48 hours before departure if no companion is required. Some special needs passengers can ask their doctor to fill in and send a MEDIF medical information form, explaining the diagnosis so that it can be analysed subsequently by the TAP medical services. The MEDIF should be sent by email to tapbrasil@tap.pt at least 72 hours before the flight departure.

The form must be completed if the special needs passenger:

  • Needs to travel on a stretcher or in an incubator;
  • Needs to use oxygen or other medical equipment;
  • Has a health condition which may result in a risk for themselves or for other passengers, or may require extraordinary medical care during a flight.

The transportation of customers in such situations is subject to the prior authorisation of medical professionals designated by TAP Portugal, based on the information on their physical and mental condition as supplied by the customer or by the doctor in the MEDIF.

If these directives are not followed, customers who require medical authorisation might not obtain permission to travel on a TAP Portugal flight, to ensure the safety of the customer and the other passengers.

Companion

A special needs passenger with a disability or reduced mobility must be accompanied whenever he/she:

  • Is travelling on a stretcher or in an incubator;
  • Is not able to understand the in-flight safety announcements due to mental or intellectual impairment;
  • Is not able to meet his/her own physiological needs without assistance.

These customers (or their legal representatives) must fill in the Medical Information Form (MEDIF) at least 72 hours prior to departure.

A TAP representative will confirm the need for assistance.

 

After sending in the form, a TAP Portugal representative will contact you to supply any necessary information.

Companions who depart from an airport in Brazil will receive an 80% discount on the flight price. The companion must be more than 18 (eighteen) years of age and must be capable of assisting with the personal and medical care of the passenger.

Click here for more information on Brazilian legislation regarding special needs passengers.