Frequently Asked Questions

Tools to see if your luggage respects or exceeds the limits allowed. All topics
 
 

What is the luggage simulator?collapsed

This is a tool where you can obtain detailed information about what luggage you can take into the cabin or the hold of the aircraft, on all flights operated by TAP/Portugália. You can use it here.

Is the information provided by the luggage simulator valid for all flights?collapsed

The information provided by the luggage simulator is only valid for flights operated by TAP/Portugália.

Is the information provided by the luggage simulator valid for all types of passengers?collapsed

For complete and specific details, please select the type of passenger (Adult, Child or Baby) in the start menu, as well as the frequent flyer status if it applies.

Does the luggage simulator provide information about lost luggage?collapsed

No. For matters related to lost luggage, and should you not have a file reference yet, you should contact our Contact Center.

What is the excess luggage calculator?collapsed

This is a tool for calculating the additional charges to carry excess luggage or extra luggage in the hold of the aircraft, on flights operated by TAP/Portugália. You can use it here.

Is the information provided by the excess luggage calculator valid for all flights?collapsed

The information provided by the excess luggage calculator is only valid for flights operated by TAP/Portugália.

Is it possible to pay the charges for extra luggage through the excess luggage calculator?collapsed

No. Currently, the excess luggage calculator only allows you to calculate the extra charges you have to pay. To pre-book extra luggage and payment, please contact our Contact Center or a TAP counter in the airport.





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