FREQUENTLY ASKED QUESTIONS

Hotels, cruises, trains, from and to the airport. All topics
 
 

What is the Portugal Stopover?collapsed

Portugal Stopover consists in the possibility to visit two destinations, for the price of one, up to 3 days, with a stay in Portugal (Lisbon or Oporto) during the same trip. For more information please consult portugalstopover.

What are the routes eligible for the Portugal Stopover?collapsed

The eligible routes are round trips departing from the United States of America or Brazil with Europe or Africa as the destination, and vice versa.

How can I book a Portugal Stopover?collapsed

Portugal Stopover is an online product that is available through the main page of Flytap.com, in the main menu or on the left side, below the flight search, by clicking on the Stopover option. It is also possible to perform a flight search, and as long as the route is eligible, a banner will appear informing the Client that this product is available. Or you may go directly to portugalstopover and select the intended flights.

Can I have a Stopover on a one-way flight?collapsed

Unfortunately, Portugal Stopover is only possible when the Passenger has a round trip.

Can I have a Stopover on both routes of my journey?collapsed

Portugal Stopover can only be used on one of the routes of the journey, either the outbound or the inbound.

What is the benefit of booking a Portugal Stopover?collapsed

You’ll be able to visit two destinations for the price of one, all Passengers of the same reservation will be entitled to a free Experience in Lisbon, and it will have to be the same all of them. It allows to take advantage of exclusive Hotel rates (which are identified/stamped as a special rate) and partner restaurants, in which you’ll receive a free bottle of wine. Furthermore, there are also additional benefits with various other partners.

Can I book a hotel through the TAP website?collapsed

Yes. You can easily choose accommodation for your travel, by using the “Hotel” option available on the flytap.com homepage. There are plenty of options!

Can I rent an apartment or villa at my destination through the TAP website?collapsed

Yes. In the “Plan & Book” menu tab you will find the “Villas”option. The www.villas.com website allows you to book villas, apartments and holiday homes, with over 198,000 offers.

I will need a car when I arrive at my destination. Can I hire one through the TAP website?collapsed

Yes. You can quickly and easily hire a car through Cartrawler available on flytap.com‘s homepage. You can also select the "Transfers" option and choose the best solution.

I’ve booked a vehicle and I need assistance. What number should I call?collapsed

After booking a vehicle or a transfer, you can check HERE to find out the number to call based on the location and opening hours

Can I purchase flight insurance?collapsed

Yes. When booking your flight online by credit card (except Diners, UATP, Visa Electron and top-up cards), you may add Allianz Global Assistance to your purchase. You have 3 cover options: 1, 30 or 60 days. Children under 2 years old are insured free of charge and benefit from all cover included in this policy.

I want to go on a cruise. Can I book a cruise with TAP?collapsed

Yes. TAP has a partnership with Royal Caribbean that allows you to book combined air and cruise travel. Royal Caribbean offers great opportunities to all destinations around the world. You can find more information on here.

What facilities do I have for train connections to airports?collapsed

Yes. TAP has a “Rail & Fly" product, which gives you access to train networks in Portugal, Germany, The Netherlands and Switzerland. You can travel between all Deutsche Bahn railway stations and airports TAP has a direct link with:

  • Frankfurt
  • Hamburg
  • Munich
  • Düsseldorf
  • Berlin
  • Hanover
  • Amsterdam
  • Zurich
You can find more information here. In Portugal, our partnership with CP - Comboios de Portugal, has special offers for passengers holding a reservation for a TAP-operated flight departing from Lisbon, Porto or Faro airports. You can access these offers on flytap.com by entering your booking reference in the “Trains” option, or buying them on production of a ticket or your TAP boarding pass: · CP train ticket with 20% discount on the basic fare (Alfa Pendular or Intercidades) · Valid on the day of travel, the previous day or the following day This service does not include transfer between the train station and the airport, nor does it guarantee connections between the two means of transport. More information is available on here.

I will be travelling with a child. What should I be aware of?collapsed

TAP has not forgotten the little ones, and ensures special conditions for those travelling with children: A baby up to 2 years old can travel sitting on an adult's lap A child between 2 and 12 years old (inclusive) must book a seat Find out more on here.

What are Tours and Activities?collapsed

Tours and Activities are unique experiences available in a partnership model, in which clients can choose between a number of options depending on the region/destination of travel, what you want to do when you arrive at your destination, with everything being quickly dealt with.

How can I choose the Tour and/or Activity I want?collapsed

At flytap.com, all adult clients can click on the “Plan and Book” tab where they will find the “Tour and activities” option. Click on that then fill in the fields with your information and check out those that might interest you.

What destinations are available through Tours and Activities?collapsed

You can search by country and by region, noting the diversity of products on offer, and choose whatever option interests you.

Are Tours and Activities free?collapsed

All of the experiences are available for the most competitive price on the market, with payment made directly to the provider of the service.





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