Whenever travelling from/to Lisbon, Porto or Funchal Airports, or when it's just your connecting airport, you'll have a new Personalised Assistance Service at your disposal.
With this service you can enjoy maximum comfort, knowing that you have an assistant at your disposal to accompany and help you during the process of boarding and/or disembarking (check-in, hold baggage transport, connecting flights, etc.).
Download here the Terms & Conditions of this service.
Find out the options available for your greater comfort
Created in response to the different needs of every type of travel - business or leisure, individual, groups or families - the Personalised Assistance Service is available in 4 versions:
Departures
| Services |  |
 |
 |
 |
| Advance Check-In |   |
  |
 |
 |
|---|---|---|---|---|
| Personalised transportation of Checked Luggage |  |
 |
 |
 |
| Escort to the Check-In Desk |  |
 |
 |
 |
| Escort to the aircraft |  |
 |
 |
 |
| Arrange the most suitable time for boarding |  |
 |
 |
 |
| Transport by exclusive vehicle |  |
 |
 |
 |
| Updated Information |  |
 |
 |
 |
Arrivals
| Services | |
|
|
|
| Escort from the aircraft to the Terminal's Arrivals Hall |  |
 |
 |
 |
|---|---|---|---|---|
| Transport by exclusive vehicle |  |
 |
 |
 |
| Priority luggage reclaim |  |
 |
 |
 |
| Personalised transportation of luggage to outside the Arrivals Hall |  |
 |
 |
 |
| Assistance in case of lost luggage |  |
 |
 |
 |
Connections
| Services | |
|
|
|
| Escort from the aircraft and through the entire arrivals process, until boarding on the connecting flight | Not applicable |  |
Not applicable |  |
|---|---|---|---|---|
| Disembar/Embark transportation by exclusive vehicle | Not applicable |  |
Not applicable |  |
| Escort through terminal buiding (and to lounge if applicable) | Not applicable |  |
Not applicable |  |
Prices
| Departure / Arrival | Connections | |||
|---|---|---|---|---|
| 1 Person |
2 to 9 Persons* |
1 Person |
2 to 9 Persons* |
|
 |
45 EUR |
24 EUR |
||
 |
85 EUR |
42 EUR |
85 EUR |
42 EUR |
 |
105 EUR |
48 EUR |
||
 |
140 EUR |
60 EUR |
140 EUR | 60 EUR |
Notes:
- Prices for groups (over 9 people) are available upon request.
- The customer will always be escorted to the lounge if this service is included in their fare or profile.
- VAT included at the current rate.
- Customers with medical needs or requiring special assistance (wheelchairs, unaccompanied minors, etc) should follow the procedures defined by the airline for the effect. See here for details.
*The surcharge applied will be calculated according to number of additional customers. Depending on the number of customers, discounts may be applied.
Meeting Points
Personalised Assistance service is available only in Lisbon, Porto and Funchal Airports.
This service does not replace the services provided by the airline in situations where passengers need special assistance due to medical or other reasons (such as customers with motor difficulties, unaccompanied minors, etc).
In these cases, please request the service you require when you make your ticket reservation.
| Airports | For Domestic Flights | For International Flights |
| Lisbon | Area adjacent to the Premium store in Terminal 1 | Area adjacent to the Premium store in Terminal 1 |
|---|---|---|
| Porto | Check-In Counter 22 | Check-In Counter 22 |
| Funchal | Check-In Counter 8 (TAP's Business Class Counter) | Check-In Counter 8 (TAP's Business Class Counter) |
For Arrivals and Connections, the meeting point shall be at the aircraft's front door.
