TAP Portugal  

Medical Assistance

Information about Special Medical Care when travelling.

Please note that some medical services are subject to extra charges and must be requested and paid for before the departure date.
Acceptance is subject to certain conditions. For further information please contact our Contact Center on (+351) 707 205 700. 

MEDA - Medical Cases

All passengers requiring special assistance on board are considered medical cases, or MEDA. As a rule, a medical case exists if a passenger has a medical condition resulting in dependence on others or requiring personalised assistance.

The passenger's doctor must fill the INCAD form describing the diagnosis for subsequent analysis by the airline's medical services.

INCAD forms should be faxed to (+351) 21 841 5880.

More information here.


If a passenger has one or more fractures of the lower limbs and they are immobilised and require extra space, an extra seat can be booked to rest the fractured limb during the flight.

This facility is not available in business class.


TAP only accepts ti-100 Globetrotter incubators. TAP will provide the supports for the device. The incubator is mounted on a special support.

It is required:

  • Details on ambulances at the airport of loading and unloading of the incubator.
  • The name of the hospital of origin and destination must be given.
  • All incubators must be accompanied by a physician or paramedic.

This facility is not available in business class.


Passengers travelling as medical cases on a stretcher are subject to special conditions:

  • They must be accompanied by a physician or paramedic if requested by the airline.
  • Waiting list bookings are not accepted.
  • When in transit, payment for an ambulance to transfer the passenger from one plane to another will be at the passenger's expense.

The booking must indicate:

  • Details of the ambulances on departure and arrival (corporations/hospital of origin and destination). 
  • Contact information for the passenger or escort at the place of departure.

The passenger will be responsible for providing any additional equipment requested by TAP.

This facility is not available in business class.


Passengers must be accompanied by someone who knows how to administer it, preferably a doctor or nurse. They may travel alone if they are able to administer it themselves, and only if authorised by the airline's medical services.

Use of the passenger's own oxygen is not allowed.

Crew members cannot administer oxygen under any circumstances.

TAP has two types of tank:

  • Large - 3 litres/min / 7 litres/min
  • Small - 2 litres/min / 4 litres/min

All tanks are supplied with a one-size mask.

There are no masks for children aged under two years.

Portable oxygen concentrator (POC) and constant positive air pressure (CPAP) machine  

As of 13 May 2009, passengers needing to carry a POC - portable oxygen concentrator or CPAP - constant positive air pressure machine (to treat sleep apnoea) are allowed to do so on our flights.

Please note that acceptance is subject to certain conditions.

For further information please phone our Contact Center on - (+351) 707 205 700.