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  Online Check-in

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  Online Check-in    
 

General conditions

  • Online check-in is available to passengers with confirmed bookings on TAP/Portugália-operated flights. 
     
  • It is open from 48 hours to 90 minutes before departure, except airports where check-in is made by our partners enabling check-in 23 hours in advance.
     
  • Departures from Luanda: check-in is open from 48 hours to 5 hours before departure.
     
  • For passengers travelling with or without luggage. It  allows them to print their boarding pass immediately. 
     
  • If you have not provided your Victoria number during the booking and wish to credit your miles, you have to keep your boarding passes with you. 
     

Online check-in is available in the following countries:

  • Angola (Luanda – available only from 48 to 5 hours before flight departure)
     
  • Austria (Vienna) 
    NOTE: For departures from these cities you will be redirected to our partner Austrian Airlines for your online check-in. If you wish to contact us, please go to the TAP check-in desk at the airport.
     
  • Belgium (Brussels)
     
  • Brazil (Belo Horizonte, Brasília, Fortaleza, Natal, Porto Alegre, Recife, Rio de Janeiro, Salvador and São Paulo).
    NOTE: Whether or not you are travelling with baggage, you MUST go to the tap|executive desk for the boarding charge stamp to be placed on your boarding pass, without which you will not be allowed access to the gate. In Rio de Janeiro, please go to desk 35. Exception: Sao Paulo, Guarulhos.
     
  • Croatia (Zagreb)
     
  • Czech Republic (Prague)
     
  • Denmark (Copenhagen)
     
  • Finland (Helsinki)
     
  • France (Paris Orly, Lyon, Toulous, Marseille, Nice and Bordeaux)
     
  • Germany (Berlin, Dusseldorf, Frankfurt, Hamburg and Munich)
    NOTE: For departures from these cities you will be redirected to Lufthansa, our Star Alliance partner, for your online check-in. For contacts regarding this service and only for departures from these cities, please call Lufthansa on 707 785 785 (in Portugal), 448719459320 (in the United Kingdom) or 01805838055 (in Germany).
     
  • Ghana (Accra)
    NOTE: Please pick up your boarding pass in person at the airport.
     
  • Greece (Athens)
     
  • Guinea-Bissau (Bissau)
     
  • Hungary (Budapest)
     
  • Italy (Rome, Milan - Linate, Milan - Malpensa, Bologna, Venice and Turin) 
     
  • Luxembourg
     
  • Morocco (Casablanca and Marrakech) 
    NOTE: For departures from Casablanca and Marrakech, please pick up your boarding pass in person at the airport.
     
  • Mozambique (Maputo)
     
  • Norway (Oslo)
    NOTE: For departures from this city you will be redirected to our partner Swissport for your online check-in. If you wish to contact us, please go to the TAP check-in desk at the airport.
     
  • Poland (Warsaw)
     
  • Portugal (Lisbon, Faro, Funchal, Porto and Porto Santo); Azores (Horta, Pico, Ponta Delgada and Terceira)
     
  • Romania (Bucharest)
     
  • Russia (Moscow)
     
  • São Tomé
    NOTE: Whether or not you are travelling with baggage, you MUST go to the tap|executive desk to collect your boarding pass, without which you will not be allowed access to the gate.
     
  • Senegal (Dakar) 
     
  • Spain (Madrid, Barcelona, Bilbao, Seville and Valencia) 
     
  • Sweden (Stockholm)
     
  • Switzerland (Geneva and Zurich)
    NOTE:  For departures from these cities you will be redirected to our partner Swissport for your online check-in. If you wish to contact us, please go to the TAP check-in desk at the airport.
     
  • The Netherlands (Amsterdam) 
     
  • United Kingdom (London Gatwick and London Heathrow; Manchester)   
     
  • United States (New York, Newark and Miami)
     
  • Venezuela (Caracas)
    You can pick up your boarding pass at the airport.
     

 *Except for passengers with resident or student fares.
 

Important Notes

  • If you have been asked to confirm your credit card information in person at a TAP desk or during check-in, you will not be able to check in online.

  • After going through security and passport control, if necessary, passengers must go to the boarding gate at the time indicated on their boarding pass and show their ID and travel documentation to the ground staff at the gate.

  • Service not available for holders of resident and student tickets.

  • Service not available for passengers who have special requests or facilities attached to their booking such as the unaccompanied minor service, wheel chair service or other special assistance requests, plus the transport of pets either in the cabin or in the hold.

Online check-in video

 

Time limit for luggage delivery

Please check in hold baggage at the drop-off desks.

Airports of Origin Luggage delivery time limit prior to flight departure time (in minutes)
Amsterdam  45
Athens   60
Barcelona  45
Belo Horizonte  60
Bilbao  45
Bologne  45
Bordeaux  45
Brasilia  60
Brussels  45
Budapest   60
Caracas   120
Casablanca  45
Copenhagen   60
Dakar  60
Dusseldorf  30
Stockholm, Arlanda  30
Faro  45
Fortaleza   60
Frankfurt  40
Funchal  45  
Geneva  40
Hamburg  30
Helsinki  35
Horta   45
Lisbon  60  
London, Gatwick   45
London, Heathrow   45
Luanda   90
Luxembourg  45
Lyon  45
Madrid  45
Manchester  40
Maputo  45
Marrakech  45
Marseille  45
Miami  60
Milan, Linate  45
Milan, Malpensa  45
Moscow  45
Munich  40
Natal  60
Nice   45
New York, Newark  60
Oslo  45
Paris, Orly  45
Pico  45
Ponta Delgada  45
Porto   60  
Porto Alegre  60
Porto Santo  45
Prague  60
Recife  60
Rio de Janeiro  60
Rome  45
Salvador  60
São Paulo (Guarulhos and Viracopos)   60
São Tomé  60
Seville  45
Terceira  45
Toulouse   45
Turim  40
Warsaw  60
Valencia  45
Venice  45
Vienna  45
Zagreb  40
Zurich  40