TAP Portugal  
 
 
 
 
 
 

 
Talk to Us

 
Talk to Us

Flight Information Passenger Information Comment Luggage Brief Description Completed
   

Message sent successfuly

    

Please correct the fields marked below before continuing:

  • Please select a valid date
  • Please fill out your name
  • Please fill out your address
  • Please fill out your city
  • Please select your country of residence
  • Please insert comment type
  • Do you wish to receive a reply?
  • Please choose a motive
  • Please fill out your e-mail
  • Please fill out a valid e-mail address
  • Please fill out your postal code
  • The Process Number must contain 5 characters A through Z and 5 digits.
  • The Tag Number must contain 4 characters A through Z and 6 digits.
  • The brief description field is mandatory.
  • Enter valid CPF
  • The Victoria number must have 9 digits.
  • Invalid ticket number
  • Invalid booking code
  • Invalid departure airport
  • Invalid arrival airport
  • Please fill out your e-mail or CPF
    
  • Your contact was not submitted successfully, please try again later.
  • Please attach the files again.

If you would like to leave us your suggestion, compliment or complaint, then please complete the fields below.


Talk to Us Contact/Process

 
   

You wish to:

 
 

Contact the Arbitration Board: SÖP Schlichtungsstelle für den öffentlichen Personenverkehr e.V.

      Next       

 

Check Process

   

 

-

 
 
 

    Previous          Send       

Flight Information

 
   

TP:

 

 

 

 

 

    Previous          Next       

 

Passenger Information

 
   
 

 

 

 

 

 
 

 

 

TP:

 

    Previous        Next       

 

Comment Details

 
   

Do you wish to receive a reply? *

 

 

Comment Type *

 

 

Motive*









 
 

    Previous        Next       

 

Baggage

 
   
 

Damaged luggage

Damaged:

If your luggage is damaged when it arrives, immediately contact the staff at our local counter (lost and found) so that an official report can be filled out. 

Airlines are not responsible for wear and tear resulting from normal use, such as scratches, cuts, dents, damaged zips and locks, plates/appliques, supports and straps, or for damages due to overpacked or improperly packed luggage. 

In order for us to process your claim, please send us the following documents: 

- No. of the Baggage Irregularity Report (P.I.R. or D.P.R., eg. FRATP12345)

- Photographs of the damaged bag 

- Baggage label 

- Brand

- Measurements

- Value of the bag

- Data from your bank account (IBAN and BIC)

Lost luggage

Lost:

In order for us to process your complaint, please send us the following documents:

- No. of the Baggage Irregularity Report (P.I.R.,  eg. FRATP12345)

- A list of the bag’s contents with the respective values of each item 

- Original receipts for these items (mailing to TAP Portugal - Baseler Str. 48. 60329 Frankfurt) 

- Baggage tag

- Data from your bank account in SEPA format (IBAN and BIC)

Temporarily lost baggage

Temporarily lost:

In order for us to process your complaint, please send us the following documents: 

- No. of the Baggage Irregularity Report (P.I.R.,  eg. FRATP12345);

- Original receipts for the purchases you made when you did not have access to the bag (mailing to TAP Portugal - Baseler Str. 48. 60329 Frankfurt)

- Data from your bank account in SEPA format (IBAN and BIC)

Other

In order for us to process your complaint, please send us any pertinent additional information, e.g. photographs, receipts, baggage tag.


 

    Previous        Next       

 

Brief Description

 
   
 

*

 

 

    Previous