Check whether your baggage made it onto your flight.
To make sure your journey goes without a hitch, find out whether your baggage made it onto your flight as soon as you land at your destination airport. This service is only available on flights departing from Lisbon and São Paulo (Guarulhos).
- You should put your last name as it appears on your boarding pass;
- You will find the booking reference on your luggage tag or on your reservation.
If your baggage did not arrive with you on the plane, read the information provided in the Baggage Complaints section.