Frequently Asked Questions

Come talk to us. Or we will come to you. All topics

How can I be updated with TAP press releases?collapsed

The latest news on the Portuguese airline is available on here.

How do I contact TAP?collapsed

You can reach the TAP Contact Center by:

  • Phone: +351 21 843 11 00
  • Email:
  • Skype:
You can also place your questions on our Facebook and Twitter channels. Take a look at all our contacts here.

Is TAP on social media?collapsed

Yes. TAP has received international endorsement for its presence on social media. We continue to increase our presence in the digital world every day, where contact with passengers is constant and (almost) immediate. Currently, you can find us at:

The TAP app for smartphones, PCs and tablets — iOS, Android or Windows — is completely free and can be downloaded, in English and Portuguese. Keep updated here.

Where can I find TAP sitemap?collapsed

You can easily find all information about TAP services, promotions, fares and much more here.

Is my privacy respected when I use the TAP website?collapsed

Yes. TAP is aware that providing personal information is of concern to the passengers who use our online services. Learn more about TAP's Privacy & Security Policy here.

Where is the TAP Contact Center located?collapsed

The Contact Center is located in tapfacilities at Lisbon Airport, Building 27 (South), 5th Right.

What are the Contact Center's opening hours?collapsed

The general number (+351 21 843 11 00) is available:

  • Mondays to Fridays, from 07:15 am to 12 pm;
  • Weekends, from 08:00 am to 10 pm (local hour).

I'm not in Portugal. What number should I dial for the TAP Contact Center?collapsed

Our Contact Center has dedicated numbers for every market. You can find a list of all of them here.

What languages does the Contact Center use?collapsed

Our Contact Center answers in the following languages:

  • Portuguese
  • English
  • French
  • Spanish
  • Italian
  • German

What issues can be handled by the Contact Center?collapsed

You may reach our Contact Center for matters regarding:

  • Booking seats
  • Booking additional services (ie: luggage excess, sports equipment, animal transport)
  • Changes to your booking
  • Seat availability
  • Prices
  • Ticket payment
  • Special reservations, such as carriage of people with a disability
  • Online booking
  • Information on flight schedules
  • General information

Can't find what you're looking for?

Do Ask. We'll Tell.

On social media
Contact Center & Skype

See all