MEDA

All sick passengers in need of special in-flight assistance are a medical case - MEDA.

As a general rule, a medical case exists when a passenger has a clinical situation, becoming dependant on others and/or personalized assistance.
In order to communicate to the company the existence of a medical situation, in addition to the reservation, a document - INCAD - should always be completed by the passenger's doctor where diagnosis is described for later analysis by the company’s medical services.

The INCAD should be sent by fax to 218 416 540.

If you need to transport forbidden or dangerous objects in the cabin you have to contact the National Aviation Authority. See formulaire here.

Fractures

If a passenger has a fracture or fractures of the lower limbs, provoking immobilization of the same and requiring additional space for his/her legs, an Extra Seat could be used – in order to be able to support the fractured limb during the trip.

This service does not exist in executive class.

Incubator

Tap will only accept ti-100 Globetrotter model incubators. The supports for this equipment will be provided by TAP. This incubator is mounted its own support.

Ambulance information about the incubator is necessary upon embarking and arrival, as well as the name of the origin/destination hospital.

The accompaniment by a doctor or paramedic will always be necessary.

Trolleys

Trolleys are only permitted in economy class. Code share flights are subject to special conditions (consult TAP services).
Whenever a passenger travels in a medical situation condition with a trolley, he/she should always be accompanied by a paramedic or doctor, if requested by the transportation company.

Waiting list reservations are not allowed.

In transit situations, payment for the ambulance that transports the passenger from one airplane to the other will become the responsibility of the latter.

On the reservation details should appear about ambulances on the departure/arrival stopovers (origin and destination corporations/hospital) It is mandatory that the contact information of the passenger or companion appear on the reservation at the departure location.

Any additional equipment requested by TAP should be provided for by the passenger.

Oxygen

As a general rule, it is necessary for the passenger to travel accompanied by someone that knows how to administer the same; preferably a doctor or a nurse. It is possible for the passenger to travel alone if he/she is able to personally administer it and as long as there is previous authorization by medical services.

The use of oxygen provided by the passenger is not allowed.

Observation: Administration of oxygen by crew members will never be possible.

TAP has 2 types of bottles:

• large 3lts/min / 7lts/min
• small 2lts/min / 4lts/min