The visually Impaired

Visually impaired passengers should notify TAP of their condition when making their reservation even when traveling with a guide-dog. Special assistance will be arranged for at the airport until departure time. Passengers should proceed to the Special Needs’ desk.

Conditions for Acceptance of Guide-dogs on board:

In the event a passenger is visually impaired and travels with a dog for the purposes of guidance, TAP should be notified of this and the same shall be treated as a guide-dog pursuant to the conditions referred to below:

- The animal must use a muzzle and leash, and may not move about the aircraft or occupy a seat.

Please note that to some countries such as the United Kingdom and South Africa the transportation of animals is not permitted, not even for guide dogs of the visually impaired.

For further information on transporting animals on board, please click here:

This service is free of charge.