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TAP Portugal  
 
 
 
 
 
assistencia_personalizada

TAP Personalised Assistance

TAP provides extra assistance during every moment of your flight. Travel with extra comfort.

 

What is TAP Personalised Assistance?

Whenever travelling from/to Lisbon, Porto or Funchal Airports, or when it's just your connecting airport, you'll have a new Personalised Assistance Service at your disposal, which provides:

  • Assistance during check-in.
  • Checked luggage transport.
  • Connecting flights, and much more.

Terms & Conditions of this service.

 

Personalised Assistance options

Created in response to the different needs of every type of travel - business or leisure, individual, groups or families - the Personalised Assistance Service is available in 4 versions:

Departures


Services
Advance Check-In    
Personalised transportation of Checked Luggage    
Escort to the Check-In Desk    
Escort to the aircraft    
Arrange the most suitable time for boarding    
Transport by exclusive vehicle    
Updated Information    

Arrivals

Services
Escort from the aircraft to the Terminal's Arrivals Hall    
Transport by exclusive vehicle    
Priority luggage reclaim    
Personalised transportation of luggage to outside the Arrivals Hall    
Assistance in case of lost luggage    

Connections

Services
Escort from the aircraft and through the entire arrivals process, until boarding on the connecting flight Not applicable  Not applicable 
Disembar/Embark transportation by exclusive vehicle Not applicable  Not applicable 
Escort through terminal buiding (and to lounge if applicable) Not applicable  Not applicable 
 

Prices

  Departure / Arrival
 Connections
  1 Person
 2 to 9 Persons*
 1 Person
 2 to 9 Persons*

45 EUR
 24 EUR
 
85 EUR
 42 EUR
 85 EUR
 42 EUR
105 EUR
 48 EUR
 

140 EUR
 60 EUR
 140 EUR 60 EUR

Notes:

  • Prices for groups (over 9 people) are available upon request.
  • The customer will always be escorted to the lounge if this service is included in their fare or profile.
  • VAT included at the current rate.
  • Customers with medical needs or requiring special assistance (wheelchairs, unaccompanied minors, etc) should follow the procedures defined by the airline for the effect. 

*The surcharge applied will be calculated according to number of additional customers. Depending on the number of customers, discounts may be applied.

 

Meeting Points

Personalised Assistance service is available only in Lisbon, Porto and Funchal Airports.

This service does not replace the services provided by the airline in situations where passengers need special assistance due to medical or other reasons (such as customers with motor difficulties, unaccompanied minors, etc).

In this cases, please request the service you required when you booked your flight. 


Airports For Domestic Flights For International Flights
Lisbon Terminal 2, next to the newsagent area Next to the Check-In Counter 1, at Terminal 1
Porto Check-In Counter 22 Check-In Counter 22
Funchal Check-In Counter 8 (TAP's Business Class Counter) Check-In Counter 8 (TAP's Business Class Counter)

For Arrivals and Connections, the meeting point shall be at the aircraft's front door.