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TAP Portugal  
 
 
 
 
 

  Online Check-in

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  Online Check-in    
 

General conditions

  • Online check-in is available to passengers with confirmed bookings on TAP/Portugália-operated flights. 
     
  • It is open from 48 hours to 90 minutes before departure, except airports where check-in is made by our partners enabling check-in 23 hours in advance.
     
  • Departures from Luanda: check-in is open from 48 hours to 5 hours before departure.
     
  • For passengers travelling with or without luggage. It  allows them to print their boarding pass immediately. 
     
  • If you have not provided your Victoria number during the booking and wish to credit your miles, you have to keep your boarding passes with you. 
     

Online check-in is available in the following countries:

  • Angola (Luanda – available only from 48 to 5 hours before flight departure)

  • Austria (Vienna) 
    NOTE: For departures from these cities you will be redirected to our partner Austrian Airlines for your online check-in. If you wish to contact us, please go to the TAP check-in desk at the airport.
  • Azores (Horta, Pico, Ponta Delgada and Terceira)

  • Belgium (Brussels)

  • Brazil (Belo Horizonte, Brasília, Fortaleza, Natal, Porto Alegre, Recife, Rio de Janeiro, Salvador and São Paulo). NOTE: Whether or not you are travelling with baggage, you MUST go to the tap|executive desk for the boarding charge stamp to be placed on your boarding pass, without which you will not be allowed access to the gate. In Rio de Janeiro, please go to desk 35.

  • Czech Republic (Prague)

  • Croatia (Zagreb) NOTE: For departures from this city you will be redirected to our partner Swissport for your online check-in. If you wish to contact us, please go to the TAP check-in desk at the airport.

  • Denmark (Copenhagen)

  • Spain (Madrid, Barcelona, Bilbao and Seville) 

  • Finland (Helsinki)

  • France (Paris Orly, Lyon, Toulous, Marseille, Nice and Bordeaux)

  • Germany (Frankfurt, Hamburg and Munich, Dusseldorf)
    NOTE: For departures from these cities you will be redirected to Lufthansa, our Star Alliance partner, for your online check-in. For contacts regarding this service and only for departures from these cities, please call Lufthansa on 707 785 785 (in Portugal), 448719459320 (in the United Kingdom) or 01805838055 (in Germany).

  • Guinea-Bissau (Bissau)

  • Greece (Athens)

  • Hungary (Budapest)

  • The Netherlands (Amsterdam) 

  • Italy (Rome, Milan Linate, Milan Malpensa, Bologna and Venice)
     
  • Luxembourg
  • Morocco (Casablanca and Marrakech)
    NOTE: For departures from Casablanca and Marrakech, please pick up your boarding pass in person at the airport.

  • Mozambique (Maputo)

  • Norway (Oslo)

  • Poland (Warsaw)

  • Portugal (Lisbon, Funchal, Porto and Porto Santo)

  • United Kingdom (London Gatwick and London Heathrow; Manchester)   

  • São Tomé
    NOTE: Whether or not you are travelling with baggage, you MUST go to the tap|executive desk to collect your boarding pass, without which you will not be allowed access to the gate.

  • Senegal (Dakar) 

  • Sweden (Stockholm)

  • Switzerland (Geneva and Zurich)
    NOTE:  For departures from these cities you will be redirected to our partner Swissport for your online check-in. If you wish to contact us, please go to the TAP check-in desk at the airport.

  • United States (New York, Newark and Miami)
  • Venezuela (Caracas)

 *Except for passengers with resident or student fares.

Important Notes

  • If you have been asked to confirm your credit card information in person at a TAP desk or during check-in, you will not be able to check in online.

  • After going through security and passport control, if necessary, passengers must go to the boarding gate at the time indicated on their boarding pass and show their ID and travel documentation to the ground staff at the gate.

  • Service not available for holders of resident and student tickets.

  • Service not available for passengers who have special requests or facilities attached to their booking such as the unaccompanied minor service, wheel chair service or other special assistance requests, plus the transport of pets either in the cabin or in the hold.

Online check-in video

 

Time limit for luggage delivery

 

Airports of Origin Luggage collection desk Luggage delivery time limit prior to flight departure time (in minutes)
  Destinations:
United Kingdom, Croatia, Hungary, Czech Rep., Switzerland
Africa, Brazil and Venezuela		 Destinations:
Belgium, Denmark, Sweden, France, Germany, Italy, Luxembourg, the Netherlands, Spain, Portugal
Lisbon Terminal 1: 70 - 80; Terminal 2: 203 60 60
Porto 22 (Drop-Off / Tele Check-in / Check-In Online /Check-in without luggage); 21 (Special Assistances); 16 to 20 (Common Check-in) 60 60
Faro tap|executive 60 60
Funchal 8 45 45
    For all destinations
Porto Santo 4 45
Horta tap|executive 45
Ponta Delgada tap|executive 45
Pico tap|executive 45
Terceira tap|executive 45
 
Frankfurt For this city of departure you will be directed to our Star Alliance partner – Lufthansa.
Munich For this city of departure you will be directed to our Star Alliance partner – Lufthansa.
Hamburg For this city of departure you will be directed to our Star Alliance partner – Lufthansa.
Dusseldorf For this city of departure you will be directed to our Star Alliance partner – Lufthansa.
 
Amsterdam tap|executive 45
 
Athens tap|executive 60
 
Brussels tap|executive 45
Budapest tap|executive  60
 
Copenhagen tap|executive 60
 
Casablanca tap|executive 45
Marrakech tap|executive 45
 
Barcelona tap|executive 45
Bilbao tap|executive / drop-off 45
Madrid tap|executive 45
Seville Regular check-in counter 45
 
Paris, Orly tap|executive 45
Lyon tap|executive 45
Toulouse tap|executive 45
Marseille tap|executive 45
Nice  tap|executive 45
 Bordeaux tap|executive 45
 
London, Gatwick tap|executive 45
London, Heathrow  tap|executive  45
 
Luxembourg Drop-off 45
 
Bologne tap|executive 45
Rome tap|executive 45
Venice tap|executive 45
Milan, Malpensa tap|executive 45
Milan, Linate tap|executive 45
 
Oslo tap|executive 45
Prague tap|executive 60
 
Warsaw tap|executive 60
 
Stockholm, Arlanda tap|executive 30
 
Luanda tap|executive 90
 
Belo Horizonte tap|executive 60
Brasilia tap|executive 60
Fortaleza tap|executive 60
Natal tap|executive 60
Porto Alegre 17 60
Recife 34 60
Rio de Janeiro 35 60
Salvador tap|executive 60
São Paulo (Guarulhos and Viracopos) tap|executive 60
 
Senegal (Dakar) tap|executive 60
 
Geneva For this city of departure you will be directed to our partner – Swissport.
 
Zagreb For this city of departure you will be directed to our partner – Swissport.
 
Zurich For this city of departure you will be directed to our partner – Swissport.
 
Maputo tap|executive 45
 
Bissau tap|executive 60
 
São Tomé tap|executive 60
 
New York, Newark Terminal B: 1 60
Miami TAP counter 60
 
Vienna For this city of departure you will be directed to our Star Alliance partner - Austrian Airlines.