TAP Portugal  
 
 
 
 
 
 

  Information

TAP changes operation due to the delay in the delivery of the new aircrafts 

TAP has announced the expansion of its network by reinforcing some preexisting destinations and adding 11 new routes.
 
In order to support such a growth, the company contracted 6 Airbus aircrafts to add to its fleet: two A330, for the long haul flights, two A319 and two A320 for the medium haul flights.
 
Due to reasons beyond our control, there was a delay in the delivery of the aircrafts. Consequently, it was necessary to reprogram our operation and contract other airlines aircrafts.
The changes in our operation are being transmitted to our passengers through our Contact Center, as long as there is a contact number registered on the reservation.
 
Nevertheless, TAP fully intends to fulfill its commitments to its passengers. Therefore, and in order to minimize the inconveniences that this situation may cause, we kindly request our passengers, with active reservations for the flights mentioned bellow, to contact TAP directly in order to ensure the best possible alternative.

If the reservation was made via a travel agency, we kindly request our passengers to contact the agency directly.
 

List of canceled flights for the next days:

26JUL
TP258
TP438
TP449
TP1246
TP1247
TP802
TP803
TP536
TP537
TP1038
TP1039
TP922
TP921

 

For the passengers who do not intend to fly on the conditions mentioned above, TAP offers the following possibilities:

  • Change of flight dates without any additional cost, in the same booking class and within the tickets validity.

  • Full Refund.

  • Passengers who purchased a business fare that accept to travel in economy (on the flights operating in full economy) will be compensated with a travel voucher (please contact the department Talk To Us).

We kindly request our passengers to accept our deepest apologies for the inconveniences and we thank them for their understanding.  

We reinforce our mission and efforts to resume our normal operation as soon as possible.