Check-in times

Your journey begins wherever you are.

     
 

Check-in times

For your comfort, we suggest that you check in before arriving at the airport.

Online and Mobile Check-in

Available up to 72 hours prior to departure, except:

  • Flights to the USA, which due to government restrictions are available from up to 24 hours prior to departure.
  • Flights departing from Zagreb, Geneva and Zurich, where online check-in is available up to 23 hours prior to departure (online check-in only).

To ensure that your flight leaves on time, all passengers must be at the boarding gate 30 minutes before departure — we cannot guarantee you will be allowed to board your flight if you arrive after this time. Allow sufficient time for any queues at the bag drop, security or passport control.

Premium Check-in

A personalised service for top-class passengers

  • We know how precious your time is. That's why passengers travelling in Business Class or holders of Victoria Gold, Victoria Silver or Star Alliance Gold cards will finddedicated, prioritycheck-in or baggage-drop desksat all our airports. Get fast, exclusive service!
  • The service is available atdesks01-06 in Terminal 1 at Lisbon Airportanddesks 31 and 32 at Porto airport.

Luggage and airport check-in

Don’t worry if you are travelling with luggage. Check-in early and on the day of your flight you can leave your bags at our bag drop-off desk. Desk opening times vary at each airport.  

If you have not checked in beforehand, you can do so at the airport at the same time as you drop off your bags. 

 

See your place of departure below.

Destinations A - C
Airport Bag drop-off opening time Bag drop-off closing time
Accra 2:00 1:00
Algiers 2:00 1:00
Amsterdam 2:30 0:45
Bamako 2:00 1:00
Barcelona 2:00 0:30
Belem 4:00 1:00
Belo Horizonte 4:00 1:00
Berlin 2:00 0:30
Bilbao 2:00 0:30
Boa Vista 3:00 1:00
Bogota 3:00 1:00
Bologna *  2:30 0:45
Bordeaux 2:00 0:45
Brasilia 4:15 1:00
Brussels 2:30 0:45
Bucharest 2:00 0:45
Budapest 2:00 0:30
Caracas 4:00 1:30
Casablanca 2:00 1:00
Copenhagen 2:00 0:30
 
 
Destinations D - H
Airport Bag drop-off opening time Bag drop-off closing time
Dakar 3:00 1:00
Dusseldorf From 5:30 am to 8:30 pm 0:30
Faro 2:00 0:30
Fortaleza 4:00 1:00
Frankfurt From 5:00 am to 10:00 pm 0:30
Funchal * 2:00 0:30
Geneva From 5:30 am to 10:00 pm 0:45
Gothenburg 2:00 0:30
Hamburg 2:00 0:30
Hanover 2:00 0:30
Helsinki 2:00 0:30
 
 
Destinations I - L
Airport Bag drop-off opening time Bag drop-off closing time
La Coruña 1:30 0:30
Lisbon   0:45 (Europe) | 1:00 (Intercontinental)
London (Gatwick and Heathrow) 2:00 0:45
Luanda 3:00 1:00
Luxembourg 2:00 0:30
Lyon 2:00 0:45
 
 
Destinations M - O
Airport Bag drop-off opening time Bag drop-off closing time
Madrid 2:00 0:45
Malaga 2:00 0:30
Manaus 4:00 1:00
Manchester 2:00 0:45
Maputo 2:00 1:00
Marrakesh 2:00 0:45
Marseilles 2:00 0:45
Miami 4:00 1:00
Milan 2:30 0:45
Moscow 2:00 0:45
Munich From 4:30 am to 9:30 pm 0:30
Nantes 2:00 0:30
Natal 4:00 1:00
Newark 3:30 1:00
Nice 2:00 0:45
Oslo 2:00 0:30
Oviedo (Asturias) 2:00 0:30
 
 
Destinations P - R
Airport Bag drop-off opening time Bag drop-off closing time
Panama 3:00 1:00
Paris 2:00 0:45
Ponta Delgada 6:00 0:30
Porto   0:45 (Europe) | 1:00 (Intercontinental)
Porto Alegre 4:35 1:00
Porto Santo 2:00 0:30
Prague 2:00 0:30
Praia 3:00 1:00
Recife 4:00 1:00
Rio de Janeiro 3:00 1:00
Rome 2:30 0:45
 
 
Destinations S - T
Airport Bag drop-off opening time Bag drop-off closing time
Sal 3:00 1:00
Salvador 3:30 1:00
São Paulo (Guarulhos and Viracopos) 4:00 1:00
São Tomé 3:00 1:00
São Vicente 3:00 1:00
Seville 2:00 0:30
Stockholm 2:00 0:30
Tangier 2:00 0:45
Terceira 6:00 0:30
 
 
Destinations U - Z
Airport Bag drop-off opening time Bag drop-off closing time
Valencia 2:00 0:30
Venice 2:00 0:45
Vienna From 4.30 am to 11 pm 0:30
Warsaw 2:00 0:30
Zagreb 2:00 0:45
Zurich From 4:45 am to 11 pm 0:45
 
 

 

* Passengers flying from the following destinations must go through border control:

  • Lisbon to Funchal on international flights to or from Caracas.
  • Lisbon to Bologna on international flights to or from Zagreb.

It is recommended that you arrive at the airport earlier than normally required for these flights.

 

View all the information about the General Conditions of Carriage and Baggage Restrictions here.