Frequently Asked Questions

How to check, change and complete your booking. All topics
 
 

How can I check my flight’s status?collapsed

You can obtain all information regarding departures and arrivals here.

Where can I see my booking details?collapsed

You have access to all information in the “Check My Trip” tool. You can find it at flytap.com, in the “View Booking” option under the “Plan & Book” section. You will need your reservation code and the last name of at least one of the passengers.

Can I change my booking online?collapsed

Yes. You can make changes to your booking using the "Manage Booking" button and "Change/See Booking" option.

How can I access my booking?collapsed

To access your booking, simply click on the "Manage Booking” button and the "Change/See booking" option. Then enter your booking number (PNR) and the surname of one of the passengers.

What information do I need to change my booking?collapsed

To change your booking simply enter:

  • The booking code (PNR);
  • The surname of one of the passengers.

Which bookings can be changed online?collapsed

All bookings that have been made directly with TAP (online, at TAP desks, at the contact center or in stores) can be changed if the tickets have been issued for more than 24 hours. Bookings that involve ancillary services cannot be changed: these include unaccompanied minors, sports equipment, extra baggage, transport of animals in the cabin and/or in the hold, bicycles, medical cases and the carrying of weapons. The following can also not be changed: bookings made through travel agencies, bookings made through the Victoria (Miles) Programme, bookings made through the Corporate programme, bookings using promotional codes and group bookings.

  • Bookings online at flytap.com;
  • Bookings made via the Contact Center;
  • Bookings made at one of TAP desks or stores around the world.

My booking was made at a travel agency. Can I change it on the website?collapsed

No. Bookings made through travel agencies cannot be changed through the website. However, the following can be viewed and edited:

  • Your personal contact information (telephone and email);
  • And your frequent flyer number can be added
  • When reserving your seat on board;
  • With a request for a special meal;
  • With a request for a special wheelchair assistance service.

My booking has flights operated by another airline. Can I change it on flytap.com?collapsed

Yes. All flights may, in principle, be changed provided your booking was made through TAP online, at a contact center, a store or TAP desk.

I made my booking with my Victoria Miles. Can I change it online?collapsed

No. Bookings made through the Victoria Programme cannot be changed online. However, the following can be viewed and edited:

  • Your personal contact information (telephone and email);
  • And your frequent flyer number can be added
  • When reserving your seat on board;
  • With a request for a special meal;
  • With a request for a special wheelchair assistance service.

My booking was made with the Corporate Programme. Can I change it online?collapsed

No. Bookings made through the Corporate Programme cannot be changed online. However, the following can be viewed and edited:

  • Your personal contact information (telephone and email);
  • And your frequent flyer number can be added
  • When reserving your seat on board;
  • With a request for a special meal;
  • With a request for a special wheelchair assistance service.

My e-ticket has already been partially used. Can I still change it?collapsed

Yes. If you booked your trip directly with TAP, you can change it, either before or after the beginning of the trip.

I'd like to change my destination. Can I do it online?collapsed

No. Online you can change flight times and dates on your electronic ticket but not the route. To do this, you should contact your travel agency, our Contact Center or one of our desks or stores.

I'd like to change my booking, but only for one of the passengers. Is this possible?collapsed

No. Only changes affecting all passengers included in the booking are permitted. To make a partial change, you should contact your travel agency, our Contact Center or one of our desks or stores.

Can I cancel my booking and request a refund through Manage Booking?collapsed

Yes. On the Manage Booking application, under the option Request/Consult refund you can cancel your booking and request a refund.

Can I pay to change my booking through the website?collapsed

Yes. Online you can pay for your change (flight time/date) with your credit card (VISA/Mastercard/American Express/Dinners Club/Discover/JCB/UATP Airplus). At the moment, the payment option is limited to credit cards.

Can I reserve my seat on board?collapsed

Yes. Using the "Manage Booking" button and "Change/See Booking" option, in the field ''Select your seat and other special requests'' click on ''Change''.

Can I request a special meal online?collapsed

Yes. Using the "Manage Booking" button and "Change/See Booking" option, in the field ''Select your seat and other special requests'' click on ''Change''. The special meals available are:

  • Vegetarian (without dairy products);
  • Diabetic;
  • Gluten-free;
  • Kosher;
  • Halal.

Can I request a wheelchair service through the website?collapsed

Yes. Using the "Manage Booking" button and "Change/See Booking" option, in the field ''Select your seat and other special requests'' click on ''Change''. Please note that the wheelchair assistance service requires 48 hours' notice before the departure time. Otherwise we cannot guarantee to provide this service.

I have checked in online. Can I change my booking?collapsed

No. Once you have checked in online, you should contact our Contact Center, one of our desks or stores, or your travel agency.

Can I change the name in my ticket?collapsed

No. TAP does not allow passengers to change their name on issued tickets. If you need to re-book your flight, please contact the TAP Contact Center.

How can I cancel my flight and ask for a refund?collapsed

If your ticket was issued more than 48 hours ago, you can ask for a refund at flytap.com, option “Manage Booking” (“Request/Check Refund”). You can see the terms for refunds on the same page. For tickets issued less then 48 hours ago, please contact TAP's Contact Center or the travel agency where you paid for your reservation.

I need to change my reservation. Are there any costs?collapsed

It depends on the fare you’ve chosen. Some fares have no restrictions on changes. Restrictive fares may involve the payment of a tax, as well as the difference between fares should you change to a more expensive fare.

I've booked a flight and I'm the reservation holder. Who has access to my personal data?collapsed

Only TAP has access to primary passenger data.

Will I be notified in case of schedule changes to my flight?collapsed

Yes. Whenever there is a change to the flight schedule, the office that issued the ticket will be informed. The Counters,TAP's Contact Center or the travel agency will then notify you.

How will TAP contact me?collapsed

TAP may contact you by phone, email or SMS.

If I booked through a travel agency, how will I be notified of changes that happen at the weekend?collapsed

TAP will do its utmost to advise its clients by all means available, whenever the travel agency is not able to do so. To this end, ask you travel agent to include your contact details in all its reservations, so they are available to the airline.

What is the booking reference and where can I find it?collapsed

The booking reference has 6 alphanumeric digits and allows the identification of your reservation. You can find it:

  • On the confirmation page of the booking process
  • On the confirmation email that you’ll receive after the booking process

If there's a general strike, what will happen to my flight?collapsed

Given the latest known information, TAP would like to confirm they are making every effort to minimise the impact on our operation. TAP regrets any inconvenience caused and asks you to contact our services or travel agents.

If there's a volcanic eruption that might affect my route, what will happen to my flight?collapsed

Given the latest known information, TAP would like to confirm they are making every effort to minimise the impact on our operation. TAP regrets any inconvenience caused and asks you to contact our services or travel agents.

If there are problems with the handling company. Can I be affected?collapsed

Given the latest known information, TAP would like to confirm they are making every effort to minimise the impact on our operation. TAP regrets any inconvenience caused and asks you to contact our services or travel agents.

What is the Manage Booking button for?collapsed

The "Manage Booking" button is for making changes to your booking provided it was issued more than 24 hours ago from any TAP desk or store, contact center or online through the website www.flytap.com

How does the service for unaccompanied minors work?collapsed

TAP offers a dedicated service for children who are travelling alone. Between the ages of 5 to 11, passengers who travel alone are regarded as Unaccompanied Minors, in which case the service must be requested without exception. From 12 up to and including 17 years of age, the Unaccompanied Minor service may be requested as an exception, if solicited by the parents or guardian. When the Unaccompanied Minor booking takes place, TAP must be informed of the names and contacts of the persons who shall drop off and pick up the child at the respective airports. If you wish to book a seat for a child younger than 12 who will be travelling alone, then you must speak to our Contact Centre or the nearest TAP representative, as this service is not available online due to the specific nature of the booking. This UMNR service has an associated cost of 50 euros on domestic flights, and to Europe, Morocco and Algeria, and of 100 euros on intercontinental flights. The fees apply for children between 5 and 11 years of age travelling alone, flying one way; and likewise for children aged between 12 and 17, if the parents/guardians so request it.

Can I add complementary services to my booking?collapsed

TAP and its partners offer you various services on each flight that will provide you with a unique travel experience. Take advantage of the greater flexibility in managing your booking and if you wish to add complementary services not covered by the booking process, just contact the TAP Contact Centre or your travel agent.

  • Find out more at .





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