Frequently Asked Questions

How to upgrade your seat on board TAP. All topics
 
 

What are TAP Upgrades?collapsed

TAP has just launched its TAP Upgrades service this month, which simplifies the process of upgrading from Economy to Executive Class, bringing it within everyone’s reach. This new format and attractive prices means there are three ways you can get upgrades whenever you contact the airline. Subject to availability, you can upgrade at Lisbon airport, place a bid for Executive Class travel or use your Victoria Miles.

How do I Upgrade at the airport?collapsed

Passengers can upgrade to Executive Class, subject to availability, by paying a fixed fee at the new TAP Upgrade Shop in Lisbon or at any ticket desk. See the routes and TAP flight upgrade prices here.

How do I get a Plusgrade?collapsed

The “Auction” service allows you to place a bid to travel in Executive Class up to 36 hours prior to departure. Place your bid for TAP flights and tickets online and, if successful, you will be automatically transferred to Executive Class, with payment made via the website.

How do I Upgrade using miles?collapsed

Passengers can use their Victoria Miles to upgrade to Executive Class, subject to availability, on TAP and Star Alliance flights. See here for full details.

On the confirmation page, I’m given the chance to bid for an upgrade to Executive Class. How does Plusgrade work?collapsed

When you purchase your tap|plus or tap|classic ticket for a medium-haul flight on through the TAP website, you may bid an amount to travel in tap|executive. You may do this online after booking (through the confirmation page or email). If the purchased flight is eligible you can bid up to 96 hours prior to the flight departure. If your bid amount is accepted, you will be sent a confirmation email. Payment is made on the TAP website using your credit card. If the bid is not accepted, you will not be charged any extras and your original ticket will be maintained. If you obtain your upgrade to tap|executive immediately prior to the flight, your tap|executive boarding card will be given to you at check-in.

How much does Plusgrade cost?collapsed

There is no amount that guarantees an upgrade. It can vary depending on the number of places available, the number of flight passengers, the number of bids and the different amounts. We recommend you bid an amount that you feel comfortable with.

Do I have to pay to make an offer on Plusgrade?collapsed

No. Making an offer for Plusgrade is free of charge. Should your bid be accepted and your flight upgraded, you will only be charged the amount you offered.

On which flights/routes can I bid for a Plusgrade?collapsed

The Plusgrade programme is not available on all flights and markets. It is subject to tap|executive cabin availability and other factors. TAP will offer the ability to bid for an upgrade when a flight itinerary is considered eligible.

How do I make an offer in Plusgrade programme?collapsed

The Plusgrade upgrade programme is only available to passengers who book travel via flytap.com. If any of the flights on your itinerary is eligible for an upgrade, there are two ways of making an offer:

  • Through the confirmation page of your ticket purchase
  • Through the email confirmation of your ticket purchase (it contains a link where you can enter your offer)

How do I know if my Plusgrade offer has been accepted?collapsed

If TAP Portugal accepts your offer, you will receive two emails:

  • A first email to inform you the offer has been accepted and that you have been upgraded to tap|executive
  • A second email containing a new e-ticket

I did not receive the email confirming my Plusgrade offer was accepted. What should I do?collapsed

If TAP Portugal accepts your offer and upgrades you to tap|executive class, you will receive two emails: one email will inform you that your offer has been accepted and that you have been upgraded, and another email will contain your new e-ticket. In the section "Manage Booking" at flytap.com, you can also check if you have been upgraded by entering your booking code and the last name on your electronic ticket.

What happens if TAP doesn't accept my Plusgrade offer?collapsed

Nothing. If you don't get upgraded, you will fly on your original ticket in Economy Class. You will not be charged anything extra.

When will TAP accept/refuse my Plusgrade offer?collapsed

If you get upgraded to Business Class, you will receive this information by email up to 96 hours before you flight departure. If you don't get upgraded, you will fly on your original ticket in Economy Class. You will not be charged anything extra. Find more information here.

When I make an offer for Plusgrade, is it valid for all the other passengers?collapsed

Yes. When you make an offer for an upgrade, it is valid for everyone on your itinerary. You may only submit one offer per flight, which corresponds to the purchased ticket. Offers must always be made and paid for in currency. Additionally, passengers may have to adjust their offer because all those people registered on the same itinerary will also be involved.

Can I change or cancel the offer I made for Plusgrade?collapsed

Yes. After you submit you initial offer, you will receive a confirmation e-mail that contains a link saying "Modify/Cancel". Please keep in mind that this is valid only for a certain period of time. Please check Plusgrade terms and conditions here.

Can I change or cancel the offer I made for Plusgrade after it is accepted?collapsed

No. Once an offer is accepted, TAP will charge the full amount of the accepted offer to the passenger’s credit card. There will be no refunds, credits or exchanges after that. Please read Plusgrade's Terms & Conditions to learn more about the exceptions on this subject.

Can I make more than one Plusgrade offer on the same flight?collapsed

No. You may only submit one offer per flight, which corresponds to the purchased ticket. Offers must always be made and paid for in currency.

Can I see the offers from other passengers for a Plusgrade on my flight?collapsed

No. TAP respects the privacy of participants and is committed to using technology in a transparent manner in order to respect their private and family life as well as their rights, freedoms and fundamental guarantees as citizens. Therefore, we will not disclose your bids or those of other passengers.

Can I use my Victoria Miles to make an offer on Plusgrade?collapsed

No. Currently the Plusgrade programme only accepts offers in currency.





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