Frequently Asked Questions

Keep updated to make sure you get on board on time. All topics
 
 

I'm trying to check in but it's not working/I have doubts. What should I do?collapsed

If you are experiencing difficulties when checking in, or other issues, please contact the TAP Contact Center. Other contacts are available on here.

Can I check in for a minor?collapsed

No. Online and Mobile Check-in are not available for unaccompanied minors (children under 12) travelling with the additional escort service.

I'm travelling with an animal. How should I check in?collapsed

If you’re travelling with an animal - PETC (small domestic animals) and AVIH (service animals) - you can check in online or on a mobile device. However, you must collect your boarding card at the airport. Find out all information on special cases on here.

I'm pregnant. How should I check in?collapsed

Pregnant women can check in online or on a mobile device. However, you must collect your boarding card at the airport. Find out all information on special cases on here.

How do I check in a group of passengers?collapsed

You can use Online Check-in and Mobile Check-in for a group of passengers. Each passenger must be added individually.

I'm travelling in a wheelchair. How do I check in?collapsed

If you’re travelling with special requests and services (wheelchair, animal transport, extra seat, etc), you must check-in at the airport. Find out all information on special cases here.

I'm travelling with the help of a guide-dog. What should I do?collapsed

If you’re travelling with special requests and services (wheelchair, animal transport, extra seat, etc), you must check-in at the airport. Find out all information on special cases here.

My flight has a stopover. Will I get a boarding pass for the entire journey?collapsed

Yes. You will receive the boarding passes for all the stages of your trip.

My flight has a stopover. Is the luggage checked through to the final destination?collapsed

Yes. The luggage will be tagged until the final destination of your ticket. In some countries, you may have to collect the luggage for customs, at the entrance point. If this applies, you will be informed when you register your luggage.

After the check-in, where do I leave my checked luggage?collapsed

You may leave your checked luggage at any of the drop-off counters available in many airports.





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