Frequently Asked Questions

Hand luggage, checked luggage, extra luggage and costs. All topics
 
 

What is hand luggage?collapsed

Hand luggage is the luggage you can take with you into the cabin of the aircraft.

What hand luggage can I take with me into the cabin?collapsed

Hand luggage suitable for placing in the closed overhead rack or under the passenger seat whose maximum dimensions cannot exceed 115cm: 55x40x20cm. With the following weight restrictions:

  • Economy Class: 1 piece up to 8 Kg
  • Executive Class: 2 pieces with a combined total weight of 16 Kg
For more information click here.

Do I have to pay to carry my hand luggage?collapsed

No. Carrying hand luggage is free of charge on TAP/Portugália flights.

What is checked luggage?collapsed

This is luggage that is transported in the hold of the aircraft.

How much checked luggage am I allowed to take?collapsed

It will depend on your flight ticket conditions. You can use the luggage allowance simulator to find out how much free checked luggage you can take. In accordance with International Occupational Health and Safety Standards, TAP does not carry bags or other pieces of luggage weighing more than 32 kg. Bags/volumes weighing more that 32kg must be carried as cargo. For more information click here.

Do I have to pay for my checked luggage?collapsed

No. The transport of checked luggage, although limited and varying according to cabin and destination, is free of charge in flights operated by TAP/Portugália. To find out how much checked luggage you can carry, please use our simulator.

I'm travelling in Economy Class. How much luggage can I take?collapsed

It will depend on your ticket. For detailed information on the luggage allowance for your flight/route in Economy Class, please use our simulator.

I'm travelling in Executive Class. How much luggage can I take?collapsed

It will depend on your ticket. For detailed information on the luggage allowance for your flight/route in Executive Class, please use our simulator.

What is the piece concept?collapsed

The piece concept is based on the number of pieces of luggage that passengers are allowed to carry.

What is the weight concept?collapsed

The weight concept is based on the total weight of luggage that passengers are allowed to carry.

Which concept (pieces or weight) does TAP use?collapsed

TAP currently uses the piece concept on all operating flights. The same applies to Portugália flights.

What should I do if I have excess luggage?collapsed

To pre-book your extra luggage, you must contact our Contact Center. To verify if you have excess luggage, please use this calculator.

How much do I have to pay for extra luggage?collapsed

To find out the cost of your extra luggage, please use this calculator.

If I have excess luggage, where should I pay for extra luggage?collapsed

If you haven’t purchased it in advance, you can pay for extra luggage at the airport on the day of the flight.

I'm travelling with a child. What luggage can I take?collapsed

If you’re travelling with a child over 2 years old, he will be given the same baggage allowance as an adult. For babies under 2, you may take 10 kg of luggage in the hold of the aircraft. Please read all special conditions for travelling with children and babies here.

I'm a Silver/Gold Victoria Client. Am I entitled to extra luggage?collapsed

Yes. One extra piece of checked luggage is allowed for:

  • Silver Clients from the Victoria miles programme
  • Gold Clients from the Victoria miles programme
  • Star Alliance Gold clients
Find more information here.





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