Frequently Asked Questions

Miles, Silver and Gold — the bigger the status, the better you fly. All topics
 
 

How do the three levels of the Victoria Programme differ?collapsed

The Victoria Programme has three different client status: Miles, Silver and Gold. The basic level is Miles. Depending on your number of Status Miles or number of flights (segments) on TAP-operated flights, you may reach the other two levels: Silver and Gold. For more details on the three Victoria Programme levels, click here.

How can I become a Silver or Gold Client?collapsed

For Victoria Silver Client status, you will have to earn 30,000 Status Miles or take 25 TAP-operated flights (segments) in your yearly qualification period. Your status will be changed as soon as you reach this total. To maintain Victoria Silver status you must earn 20,000 status miles or fly 15 segments operated by TAP. If you are unable to maintain Silver status, you will return to Victoria Miles status.
To achieve Victoria Gold Client status in that annual period, you have to earn 70,000 Status Miles or take 50 TAP-operated flights (segments). Your annual qualification period starts the month following the one when you joined. To maintain Victoria Gold status you must earn 50,000 status miles or fly 40 segments operated by TAP. If you are unable to earn enough status miles keep your Victoria Gold membership, we will offer you Victoria Silver membership.
Annual qualification period – example: You joined the Victoria Programme on 12 March 2010. Your Status Miles and TAP-operated flight (segment) count goes from 1 April 2010 to 31 March 2011, and so on. After the start of your new annual qualification period, you will start earning Status Miles or TAP-operated flights (segments) to keep your Silver or Gold Client status.

Where can I change my personal data?collapsed

You can do so under "Edit Profile" on your Victoria Account.

What is the annual qualification period?collapsed

The annual qualification period is the time in which you can qualify to move to a higher client status or qualify again for your current status.

When does my annual qualification period start or end?collapsed

Victoria Miles Client: Your annual qualification period starts the month after you join. You then have 12 months to earn Status Miles or take TAP-operated flights (segments) and qualify for Silver Status.
For example: You joined the Victoria Programme on 12 March 2010. Your Status Miles and TAP-operated flight (segment) count goes from 1 April 2010 to 31 March 2011. The date you joined is indicated in your Victoria Miles Client account.
There is no stipulated number of Status Miles or TAP-operated` flights (segments) to keep your Victoria Miles status. However, if you meet the requirements during the annual qualification period, you will be able to move up to the next status, Silver Client, which offers more advantages.
Silver and Gold Client Status: To keep your current status or qualify for a higher level, you need to earn either the necessary number of Status Miles (30,000 Silver Client or 70,000 Gold Client) or take the number of TAP-operated flights (segments) (25 Silver Client or 50 Gold Client) in your annual qualification period.





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