Frequently Asked Questions

Your Victoria Miles for an Award Ticket, Upgrade or donation. All topics
 
 

What is an Award Ticket?collapsed

An award ticket is a benefit for all Victoria Frequent Flyer Programme clients. Miles earned through the programme can be exchanged for travel on TAP flights or flights on Star Alliance network airlines and other airline partners.

How many miles are needed for an Award Ticket?collapsed

Check the website to find out how many miles you need to take your dream journey with TAP or one of our Airline Partners. The miles needed are determined based on the origin and destination of the flights and the airlines booked.

Which airlines can I book Award Tickets with?collapsed

You can use your miles on TAP the Star Alliance Network and our other partner airlines. See all Victoria airline partners here.

Do children have a discount?collapsed

Children’s Tickets are for passengers aged between 2 and 11 years old. Get 45% off the miles price of an adult Award Ticket during the low season, or Saving Season, for return trips only. For high-season return and one-way tickets, get 50% off the miles price of an adult return Award Ticket. These discounts are only available for flights booked with TAP. If you book with one of TAP’s partner airlines or with the Star Alliance network, the miles price will the same as that of an adult ticket. More information here.

Can I book an Award Ticket for someone else with my miles?collapsed

Yes. You can use your miles to buy Award Tickets for yourself or anyone else. However, if you're not travelling and wish to book a flight for someone else with your miles, you will have to send us a signed authorisation with a copy of an ID document verifying your signature. This process makes the use of your miles more secure and ensures that no tickets are issued without your permission.

Can Award Tickets be purchased by paying part cash and part miles?collapsed

Award Tickets cannot be bought partly with miles and partly with cash. However, if you don't have enough miles in your account for the award you want, you can buy the extra miles. More details here.

Is there a service charge for Award Tickets?collapsed

There is an issue service charge for Award Tickets booked at the Victoria Customer Service Centre orTAP stores. Award Tickets See Award Booking Charges here.

How long is an Award Ticket valid for?collapsed

An Award Ticket is only valid for a year from the date of issue, not from the date on which the journey started. Promotional Award Tickets are only valid for the duration of the promotion.

What should I do with an expired Award Ticket?collapsed

Please contact the Victoria Customer Service Centre and request a refund of the airport charges. This is the only transaction you can request after the Award Ticket has expired.

I didn’t use my Award Ticket. What should I do to get my miles back?collapsed

The Award Ticket must be valid. If no more than a year has elapsed since the Award Ticket was issued you can ask for your miles to be returned. There is an administrative fee to return miles that varies depending on the route and client status. If the Award Ticket has expired, we can only refund airport charges. Miles are not returned. Please contact the Victoria Customer Service Centre."

I have an Award Ticket and I want to change the travel date. Can I do that?collapsed

You can alter your travel date. Changes are only allowed if the passenger takes the initial route and the Award Ticket is valid. Victoria Gold Clients are exempt from the booking alteration charge (€30 per passenger).
If the Award Ticket has expired, we can only refund airport charges. Miles are not returned. Please contact the Victoria Customer Service Centre.

I can’t travel on the original dates, but I don't have new travel dates yet. What should I do?collapsed

You must cancel your booking so that you are not a No-Show. When you have your new dates, please contact the Victoria Customer Service Centre again and rebook under the above conditions. You can only rebook your travel if the Award Ticket does not expire before the end of your journey.

Can I choose not to reuse the Award Ticket instead of getting the miles back?collapsed

Yes. The airport charges will be refunded. Please contact the Victoria Customer Service Centre.

What is the No-Show charge?collapsed

If you are not going to travel, you must contact us up to 24 hours in advance to cancel your flight or booking, otherwise you will be considered a No-Show. If you want to reuse your Award Ticket later, there will be a booking reactivation charge of €80 per passenger in addition to the administrative charges for changing the dates or returning miles.

Can I book an Award Ticket for a baby?collapsed

No. Award Tickets are only available for adults and children aged 2 to 11 years. Children aged 0 to 2 do not occupy a seat. This means that you can book an adult Award Ticket and then ask the TAP Contact Centre to issue a child's ticket.

Can I book an Award Ticket for an unaccompanied minor?collapsed

Yes, if the child is aged between 5 and 11. You will have to make the booking at the Victoria Customer Service Centre. There are special procedures, so it is not possible to book unaccompanied minors online.

What are the general rules for children under 12 travelling alone?collapsed

All children under 12 years of age travelling alone are considered unaccompanied minors. If you want to book with an Award Ticket for a child under 12 travelling alone, you will have to contact our Victoria Customer Service Centre or a TAP office near you. Click here for the rules on children under 12 travelling alone.

Can I change the name on an Award Ticket booking?collapsed

If you have not yet completed your online booking, you can give the names of new passengers. It is not possible to change a passenger's name after the booking has been completed. Please contact the Victoria Customer Service Centre.

Can I change the route of an Award Ticket booking?collapsed

If you have not completed your online booking, you can indicate new points of origin and destination. It is not possible to change routes after the booking has been completed. Please contact Victoria Customer Service Centre to deal with the booking.

I made an Award Ticket booking, but I want to cancel it. What should I do?collapsed

Please contact Victoria Customer Service Centre to cancel your booking.

If I’ve booked an Award Ticket, why do I have money to pay?collapsed

The fees relate to travel surcharges. These always have to be paid.





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