Travelling with Pets
Everything you need to know to travel with pets or assistance animals.
TAP Portugal allows transporting animals in the cabin or the hold, depending on the weight, size and species of animal.
Each country’s laws governing the import and export of animals must be respected, and therefore the relevant embassies or consulates must always be contacted.
We strongly recommend that you consult the Portuguese Veterinary Authority website, clicking on the link where you will find more detailed information about the applicable sanitary regulations for the transport of domestic animals to and from EU member states and other countries outside the EU.
Passengers are responsible for:
- submitting all the animal’s documents, such as health certificates and passports, among others;
- will have to sign a declaration for expediting live animals, which will be given to you when the animal’s transport is paid for;
- must provide food and water for the entire trip.
Note: Only dogs recognized as “service animals” (SVAN) may be authorized for transportation in the cabin on TAP flights to/in transit in the United Kingdom. Other animals are not accepted for transportation, neither in the cabin nor in the hold, into the United Kingdom. However animals [including “service animals” (SVAN)] are permitted for transportation out of the United Kingdom.
The booking must be made in good time
If you would like to transport your pet, you must inform us at the time of booking, or at least 24 hours before departure.
Approval of requests for transporting animals in the cabin or in the hold is subject to availability of space, the type of plane allocated and the passenger’s cabin class.
If the journey involves more than one airline, they must all authorise transporting the animal.
You will be required to provide information on the size of the pet container in which the animal is to be carried, total weight (pet container plus animal), and the species and number of animals to be carried.
Pet containers must comply with TAP regulations.
Special rules apply to service animals (see the “Service Animals” section).
Flights to Brazil
If you are travelling to Brazil and intend to carry food and/or animal and vegetable products or pets, please refer to the informational links below.
Pets in the cabin
Pets accepted in the cabin:
- Small domestic animals (PETC), dogs and cats only.
- Emotional support animals (ESAN)
- Service animals (SVAN), such as seeing-eye, hearing or assistant dogs that accompany a blind, deaf or a PRM passenger.
Small domestic animals
- Only cats and dogs are allowed in the cabin.
- The maximum weight of the animal carrier plus animal is 8kg / 17lbs.
- The pet container may not exceed 45cm in length, 30cm in width and 23cm in height.
- The pet must be completely inside the container (including head and tail) during the whole flight and be able to move inside.
- Each passenger may only bring one pet container on board. However, the pet container may contain more than one animal if they are from the same specie and familiar with each other and have space to move inside.
- A pet container designed to transport animals (rigid or soft-sided) may be used as long as it does not exceed the dimensions defined above and is water-tight (capable of retaining the animal’s body fluids).
- Approval of requests for transporting animals in the cabin is subject to availability of space, the type of plane allocated and the passenger’s cabin class.
- The animals must be clean, healthy, and free of odours and must not constitute a threat or disturb other passengers. Females may not be pregnant.
- If the animal fulfils the cabin transport conditions and the application is approved, the animal carrier must be placed under the seat of the passenger responsible, so that it does not obstruct free movement in the cabin.
- A passenger seat may not be used and the animal may never move about inside the cabin.
Service Animals (SVAN) and Emotional Support Animals (ESAN)
Please check the “Service Dogs” section.
Pet containers must be:
- leak- and smell-proof.
- must be provided by the passenger.
- should be a soft-sided bag, that can be completely stowed under the seat in front of the passenger.
Transporting animals in the hold
Animals may be carried in the hold of the plane on which the passenger responsible for them is travelling, under the following conditions:
- The airline is notified in advance of the animal in the hold.
- The animal is transported in its own pet container.
- The passenger provides sufficient food and water for the entire journey since it is not possible to feed or exercise animals during stopovers.
- The pet container with the animal inside is delivered when the passenger is accepted on the flight and will be placed in the ventilated area in the plane’s hold.
- The total weight of the animal and its respective carrier must not exceed 45kg. If the combined weight is more than 45kg, the animal must be transported as cargo (see contacts below). Exception of countries below, that by law the maximum weight possible to accept is 32kgs: USA, Hungary, France, Luxembourg and Netherlands.
- On flights to Luanda, departing from all TAP network airports except Lisbon.
- Approval of requests for transporting animals in the hold is subject to availability of space and the type of plane allocated.
Animal transportation in the Cargo compartment
Applicable when the weight of the animal, including the container, exceeds 45 kg or 32kgs if travelling to/from/via USA, Hungary, France, Luxembourg and Netherlands.
Conditions of Acceptance
- The transport must be within the passenger ticket itinerary.
- The animal must be delivered for transport within 4 hours prior to the flight schedule. Conditions/schedule of acceptance may vary according to the departure Station.
- The passenger must provide all necessary documents and be responsible for any additional charges held at origin and destination.
- TAP has the ultimate decision on which flight the animal will be transported in.
- Animals transported as cargo cannot be carried on Embraer and Beechcraft aircrafts.
- On flights from Lisbon to Luanda, the animal must be transported as cargo.
For further information the Cargo Department must be consulted.
TAP Cargo Site: www.tapcargo.com
Call Centre Portugal (Cargo): Mon to Fri 9 am – 6:30 pm
Lisbon (+351) 218 445 470
Oporto (+351) 229 449 751
Madeira (+351) 291 520 830
Azores (+351) 295 206 460
Rates for transporting animals
|Animal Transportation||In the Cabin||In the Hold||In the Hold as Cargo
(if it exceeds 45kg) *
|Weight||up to 8kg||up to 32kg||over 32kg and up to 45kg||over 45kg and up to 70kg||over 70kg and up to 100kg|
|Domestic Flights (Portugal)||€35||€70||130||€160||€190|
* On certain routes, by law, the maximum weight will be restricted to 32 kg. To/from/via the following countries it’s only accepted animal in the hold until 32kgs (total animal + container): USA, Hungary, France, Luxembourg and Netherlands. Charges presented for animal transportation in the cargo compartment are only valid exit Portugal. Other countries may apply different amounts and taxes.
Values per one way.
To be charged in your local currency based on the daily exchange rate.
Notice!These services must be booked at least 48 hours before travel. Otherwise we cannot guarantee we will be able to provide them.
Guide dogs and other assistance dogs
We want to be able to meet your needs. That is why assistance dogs for people with vision impairment, hearing impairment, reduced mobility and other disabilities, and emotional support dogs can be carried by TAP Portugal at no extra charge and are allowed to travel in the cabin.
You must inform us as soon as possible if you need to be accompanied by a guide dog or an assistance dog.
Preparing for your trip
How to make a booking?
Should you need to travel with an assistance animal (guide or emotional), you must inform us via our Booking Centre or via your travel agent. You cannot make this kind of booking online.
Travel with an emotional assistance dog will be authorised once the TAP doctor has approved it.
Conditions of travel
The transportation of assistance dogs must adhere to the following conditions:
Guide dogs, hearing dogs and assistance dogs that help people who are blind or vision-impaired, deaf or hearing-impaired, or those who have reduced mobility or other disabilities:
- Can travel at the owner’s feet without a travel case. They must not occupy a passenger seat;
- Must be kept on a leash;
- Cannot move around inside the cabin.
Emotional assistance dogs:
- They must be transported inside a travel case that is no heavier than 8kg with the animal inside. The travel case must not be larger than 45cm x 30cm x 23cm;
- For travel cases larger than this, the dog and case must be carried in the hold. There will be no charge;
- The passenger’s doctor must complete TAP´s Medical Information for Fitness to Travel - MEDIF (Part 2) (PDF, 0.1Mb, EN) form. This document should be sent to firstname.lastname@example.org or to fax no. (+351) 218 416 540 for review and approval by TAP’s medical services.
They must always be identified as assistance animals and have documentation containing official proof that they have been officially trained and certified. This documentation must be presented on demand.
They must also comply with all health regulations and have all the legal documents required by the destination country.
An emotional support dog is only allowed in the cabin outside its container on flights from/to the USA:
- The maximum weight of the animal plus its container cannot exceed 8 kg. If the weight exceeds this limit, carriage of the animal is subject to special authorisation by the airline.
- If the passenger wishes to transport the dog outside of its container, the passenger should have a leash on hand to use if needed.
Note: On all other connecting flights, the animal will have to travel in a container that meets the requirements mentioned above, or it will have to travel in the cargo hold.
TAP complies with all regulations in force:
- EU Regulation 1107/2006 of 5 July 2006 on the rights of passengers with reduced mobility;
- Passengers travelling to or from the United States are carried in accordance with the Code of Federal Regulations, Chapter 382 of the US Transport Department, in force since 13 May 2009.
Note: Please note that when travelling to or from the United Kingdom, TAP is only allowed to transport registered guide dogs in the cabin. Animals cannot be transported in the hold on this route.