Deaf passengers

TAP guarantees to serve deaf passengers.

  Deaf Citizen Portal   

Preparing to travel

How to book?

If you are travelling alone and require assistance, then you must inform us of the extent of your impairment and the assistance you require via our Booking Office or your travel agent no less than 48 hours before your flight is scheduled to depart.


Disability Assistance Request


Use our online and mobile check-in serviceswhich in the majority of cases open 72 hours prior to departure

How is the service provided? 

At the airport

Our services will provide all the support you need to ensure your trip goes ahead without problem and as requested when you made your booking. Make your way to the check-in desk as soon as you arrive at the airport.

In Lisbon you will find us in Terminal 1 Departures, at the dedicated special assistance desks. If you are a TAP/Star Alliance Gold member or are travelling on Business Class, then you can use our Premium area check-in.

We recommend that you arrive at the airport in plenty of time:

Flights Recommended arrival Latest possible arrival
Intercontinental 3 hours prior to departure 90 minutes prior to departure
Europe 2 hours prior to departure 90 minutes prior to departure

Our staff will accompany you right up to the aircraft door.


Regulation 1107/2006

Regulation 1107/2006 - The rights of disabled persons and persons with reduced mobility when travelling by air (PDF, 0.1MB, EN)

Flights to and from the United States

TAP complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.

A copy of these regulations is available for consultation at the desks in Lisbon, Porto, Newark and Miami airports. You may also request a copy of these regulations directly from the US Department of Transportation prior to flying:

  • By telephone from within the United States via a free helpline for disabled passengers: 1-800-778-4838 (speaking) or 1-800-455-9880 Talk To You (TTY);
  • By telephone to the Aviation Consumer Protection Division: 202-366-2220 (speaking) or 202-366-0511 (TTY);
  • In writing from the Aviation Consumer Protection Division:

Aviation Consumer Protection Division C-75,
U.S. Department of Transportation
1200 New Jersey Ave., SE., West Building, Room W96-432
Washington, DC 20590, USA