Baggage Complaints

We know how important your baggage is and we will quickly resolve any incident. Use our online service to follow the current status of your claim.

  Trace my baggage   

Did your baggage not arrive or was it damaged?

Our commitment is to transport your baggage safely to your final destination, and in the majority of cases this is what happens.

When this does not happen, we assure you that any problem will be quickly resolved and in a way that causes as little inconvenience as possible.