New service in Lisbon, Porto, Faro or Funchal Airports.
Whenever travelling from/to Lisbon, Porto, Faro or Funchal Airports, or when it's just your connecting airport, you’ll have a new Personalised Assistance Service at your disposal.
With this service you can enjoy maximum comfort, knowing that you have an assistant at your disposal to accompany and help you during the process of boarding and/or disembarking (check-in, hold baggage transport, connecting flights, etc.).
Created in response to the different needs of every type of travel – business or leisure, individual, groups or families – the Personalised Assistance Service is available in 4 versions:
Whenever travelling from/to Lisbon, Porto, Faro or Funchal Airports, or when it's just your connecting airport, you’ll have a new Personalised Assistance Service at your disposal.
With this service you can enjoy maximum comfort, knowing that you have an assistant at your disposal to accompany and help you during the process of boarding and/or disembarking (check-in, hold baggage transport, connecting flights, etc.).
Created in response to the different needs of every type of travel – business or leisure, individual, groups or families – the Personalised Assistance Service is available in 4 versions:
DEPARTURES:
| Services: |  |  |  |  |
| Advance check-in | No | Yes | Yes | Yes |
| Personalised Transportation of Hold Baggage | No | Yes | No | Yes |
| Escort to the check-in desk | Yes | Yes | Yes | Yes |
| Escort to the aircraft | Yes | Yes | Yes | Yes |
| Arrange the most suitable time for boarding | Yes | Yes | Yes | Yes |
| Transport by exclusive vehicle | No | No | Yes | Yes |
| Updated Information | Yes | Yes | Yes | Yes |
| Information | +info | +info | +info | +info |
ARRIVALS:
| Services: | | | | |
| Escort from the aircraft to the Terminal's Arrivals Hall | Yes | Yes | Yes | Yes |
| Transport by exclusive vehicle | No | No | Yes | Yes |
| Priority baggage reclaim | No | Yes | Yes | Yes |
| Personalised Transportation of Baggage to outside the Arrivals Hall | No | Yes | No | Yes |
| Assistance in case of lost baggage | Yes | Yes | Yes | Yes |
| Information | +info | +info | +info | +info |
CONNECTIONS:
| Services: | | | | |
| Escort from the aircraft and through the entire arrivals process, until boarding on the connecting flight | Not Applicable | Yes | Not Applicable | Yes |
| Disembark/Embark transportation by exclusive vehicle | Not Applicable | No | Not Applicable | Yes |
| Escort through terminal building (and to lounge if applicable) | Not Applicable | Yes | Not Applicable | Yes |
| Information | +info | +info | +info | +info |
