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Baggage

 
   
 

Damaged luggage

If your luggage is damaged upon your arrival, immediately contact our local counter (Lost and Found) so that an official report may be filled in.
Airlines are not responsible for damages that result from natural detrition and usage, such as scratches, cuts, dents, zippers and locks, brand plaque and accessories, supports and handles, or damages that occur as a result of the luggage being overweight or improperly packed. In order to analyze your contact, we kindly request that you send us the following documents.
- No. of the Baggage Irregularity Report
- Photographs of the damaged bag
- Baggage tag
- Brand
- Measurements
- Value of the bag
- Characteristics of the bag (brand, measurements, number of wheels, value of the bag)

Lost luggage

In order for us to process your complaint, please send us the following documents:
- No. of the Baggage Irregularity Report
- A list of the bag’s contents with the respective values of each item 
- Baggage tag
- Bank statement showing your Bank Identification Number, initialled
- Original receipts for these items. Please send to this address:

Temporarily lost baggage

In order for us to process your complaint, please send us the following documents:
- No. of the Baggage Irregularity Report
- Original receipts for the purchases you made when you did not have access to the bag
- Bank statement showing your Bank Identification Number, initialled.
Address: 

Other

In order for us to process your complaint, please send us any pertinent additional information, e.g. photographs, receipts, baggage tag.


 

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