TAP Portugal  


TAP provides assistance to passengers with reduced mobility.


This service requires prior notice up to 48 hours before departure. Otherwise, we are not able to guarantee that the service will be available.


For passengers with reduced mobility who are able to go up and down stairs and move around inside the aircraft, the greatest obstacle is the distance to and from the plane. This type of wheelchair will be available at check-in if requested when booking.

This service is free of charge.


This service is free of charge.

This applies to reduced-mobility passengers who are unable to go up or down stairs.

Wheelchair to seat

Following the standardisation of procedures resulting from the air passenger service agreement, for their own comfort and safety passengers travelling with these wheelchairs and who have great difficulty in moving around or are dependent on others should not travel alone.

However, passengers wishing to travel alone who are able to ensure their own physical mobility will be allowed to travel.

Nonetheless, they must be aware that:

  • TAP allows these passengers to travel alone, but will not guarantee any on-board assistance if they claim to be independent, such as help using the toilets, standing up, carrying or feeding.
  • These passengers do not need a doctor's permission to travel. They only need to indicate that it is a medical case if they have health problems.
  • There is no waiting list for this facility.

Wheelchairs on board

On TAP's long-haul fleet, an on-board wheelchair specially developed for reduced-mobility passengers is available to take them to the toilets during long flights.

Passenger’s own Wheelchair

Pursuant to Regulation 1107/2006 on the rights of disabled persons and persons with reduced mobility when travelling by air:

  • Passengers wishing to travel with their own wheelchair must give 48 hours' advance warning.
  • They must indicate the type of wheelchair and battery. 

Passengers with Reduced Mobility

As of 13 May 2009, Porto, Lisbon and Newark airports have a copy of DOT, 14 CFR Part 382 ACAA on Nondiscrimination on the Basis of Disability in Air Travel; Final Rule available for any passenger requesting to read it.

It is also possible to obtain a copy of Part 382 of the DOT or more information from bob.ashby@dot.gov and blane.workie@dot.gov.

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