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Yes. Online refunds are only available for tickets issued more than 48 hours earlier in Portugal and European countries with the Euro currency. You can make the online request in this page.
Yes. Online refund is not available for:
- the social mobility subsidy request (Madeira)
- tickets issued by travel agencies
If the ticket was issued less than 48 hours ago, please call the Call Center or a TAP ticket counter.
No. Tickets issued by travel agencies can only be refunded by travel agencies.
You may check your ticket conditions in your booking confirmation (sent by e-mail) or contact the TAP Contact Center.
Refunds for payments by credit card are processed within 7 days. Refunds for payments by credit card are processed within 21 days, via bank transfer.
For bank transfer refunds, you must indicate:
- the Bank Identification Number
- the bank
- the account holder’s name
If anything untoward happened with your flight, please contact the TAP ground handling agent. You can also check Passengers Rights here.