Frequently Asked Questions

The quickest way to get your boarding pass. All topics
 
 

Can I check in the other passengers on my booking online ?collapsed

Yes. Online Check-in allows you to check in several passengers.

Can I check in online if I'm travelling with checked luggage?collapsed

Yes. Like Mobile Check-in, the Online Check-in service is available to passengers travelling with checked luggage. On the day of the flight, you just have to drop-off your luggage in the drop-off counter at the airport.

I've checked-in online but cannot print my boarding pass. What should I do?collapsed

You may send your boarding pass to your mobile phone via SMS. Also, you can print your boarding pass at the airport kiosks or directly at the check-in counter.

How long before departure can I check in online?collapsed

Available up to 72 hours prior to departure, except:

  • Flights to the USA, due to government restrictions: available 24 hours prior to departure
  • Flights departing from Dusseldorf, Frankfurt, Hamburg, Munich, Zagreb, Geneva and Zurich: available 23 hours prior to departure.
You can find more information here.

Can I choose my seat when I check in online?collapsed

Yes. You can book your seat during Online Check-in. If you want a pre-assigned seat more than 72 hours before the flight, please contact the TAP Contact Center.

Can I change my seat when I check in online?collapsed

Yes. You can change seats online, but only if the check-in process is still open. If you want to change your seat more than 72 hours before the flight, please contact the TAP Contact Center.

I've already checked in online. Where do I go at the airport?collapsed

If you already have your boarding pass, you may go directly to the boarding gate. If not, you’ll have to request it at the check-in counter. If you’re travelling with checked luggage, you also must first leave it at the drop-off counter.

When I checked in, I didn't get a seat. What should I do?collapsed

Please go to the boarding gate, where the situation will be resolved.

I'm travelling with a student ticket. Can I check in online?collapsed

TAP allows online check-in for special fares.

Can I check in online for my flight?collapsed

Yes. Use the button “Online Check-in”, available in the left column of flytap.com's homepage. You can also find the service on this page.





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