Frequently Asked Questions

User details and access to your online management. All topics

I can't remember my password. Can I recover my access data?collapsed

Yes. To recover your access data, choose the Recover Password option and fill out the requested fields: 1. Name of the registered user 2. E-mail address of the registered user 3. Security code (5 or more characters; this appears in the grey box) The new password will be sent to the email address registered with your company account. If you can’t remember your username, please contact us on 707 200 221 (work days from 9am to 6pm) or email

How can I change my personal details?collapsed

To change your personal details: login at, select the "My Account" menu, then choose the "My Profile" option. You can change the following details:

  • Surname
  • Company position
  • Telephone number
  • Fax number
  • E-Mail address
  • Password
  • Privileged communication

Is it possible to add users to the company account?collapsed

Yes. At, you can fill out the personal details of the user(s) you wish to add at "My Account"/"Group Profile"/"Company"/"User Option". You may assign two types of access to the added user:

  • Company Administrator (has access to data of the company he or she is registered with)
  • Group Administrator (has access to all group companies, not just the one he or she is registered with)

Can my travel agent manage my company's account?collapsed

Yes, if the company authorises.

My account is blocked. What should I do?collapsed

If the warning “Account locked” appears, please contact the dedicated Fly Corporate Programme service:

  • 707 200 221 (Mondays to Fridays from 9 am to 6 pm);
  • E-mail

What is the CIP code for?collapsed

The CIP code is the company identification code stored in the TAP database, and is one of the options for calculating Corporate Points. Failure to indicate the CIP Code when paying for travel (either via a dedicated travel agency, or directly through one of TAP’s Channels), results in Corporate Points not being calculated. Please note the CIP Code must be entered in the corresponding field (Booker Data) for bookings completed through website.

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