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The Victoria Miles Card is available exclusively in digital format.
You can change your personal data in the "My Victoria" section. *For security reasons, you can only change the name, date of birth and email address in your profile through our Victoria Customer Service Centre. To do so, please email us a copy of an ID document to firstname.lastname@example.org.
Yes, but only for Miles status Clients. Using the TAP App, Victoria Clients can access the digital version of their card, which is updated automatically according to the Client’s status. This version of the card has a QR code that performs the same data verification functions as the magnetic strip of a regular card, which helps make the TAP client experience easier and more flexible. For Silver and Gold Clients, the physical card is still available in addition to the digital card, and clients must show their card whenever asked to do so.
Yes. The TAP App is free and costs nothing to install, update and maintain, and there are no monthly payments or charges for customer support. The app is available for download from the App Store, Google Play or Windows Store, in both Portuguese and English versions.
Any device that has an IOS Apple (iPhone, iPod Touch and iPad), Android or Windows (PC/Tablet and Phone)
Through the TAP App, Victoria Clients have access to a reserved area that, after authentication of their client number, allows them easy, fast and secure access to their personal account information.
Yes, the TAP App is not restricted to Victoria Clients. Users who are not Victoria Clients will have access to all the functions of the app except for the “Personal Area”, which can only be accessed through the client’s number.
In September all Victoria Clients aged between 12 and 25 will automatically join STEP. However, if you would like to join before then, send an email to email@example.com with your details and you can join STEP straight away.
You will have to give your STEP number to the airline or ravel agency that made your booking so it can be added to the booking.
The STEP Programme will have partnerships and offers aimed at and exclusive to your age group, as well as giving you the benefits of Victoria partnerships.
The STEP card will be available in digital form. Look out for STEP on Facebook and at step.flytap.com.
Your STEP number will be given to the partner airline when you make a transaction and the miles will be credited automatically.
Go to the step.flytap.com website and you will find the airlines you can earn miles with.
Are you a Victoria Client already? If so, you don't need to sign up. If not, send an email to firstname.lastname@example.org with the error message that comes up.
No, the miles you have in your account will be transferred to your STEP account.
Of course. You will still have the chance to experience the benefits of STEP for a little while.
Yes, they will be credited in September when all the other Victoria Clients change to STEP.