TAP Portugal, a Star Alliance member opted for the Star Alliance Common IT Platform (CITP) to replace its current booking, inventory, ticket issuing and check-in systems. CITP is a centralized joint platform developed and served by Amadeus for Star Alliance companies. TAP plans to conclude migration of its primary systems to CITP by 2010.
CITP is the latest generation in Customer Management Systems available in the industry. This platform enables better functioning of the service provided to customers specifically in the sales and airport areas, specifically covering scheduling, flight availability, bookings, inventories, fares and ticket issuing as well as passenger check-in.
“We are very satisfied with the fact TAP has chosen the Star Alliance Common IT Platform because this reinforces the capacity of the companies in our alliance to substantially speed up the development of new products reducing costs and enabling consistent services to be offered throughout our entire global network. It is also an important advance for the project as a whole and demonstrates we are pursuing the correct strategy with the aim of better serving our customers”, stated Aman Khan, Vice-Chairman for Information Technology at Star Alliance.
The new platform will improve the efficiency of the airline companies within the sphere of the alliance via common services and ease of use as well as the availability of better information common to all those in the companies that provide services to Alliance customers. With CITP it is possible to offer service of a better quality across the entire Star Alliance network obtaining benefits for all those involved.
“TAP Portugal is expanding and our passengers demand services of a high standard. New tools are necessary to beat the challenges of the present and in order to achieve excellence in the future. The business has to be flexible and the service the customer is provided with has to be of maximum quality. In this context, IT performs a very important role as a facilitator of business for the success of organizations. With the new platform, TAP has all the right conditions to improve its processes, strengthen its relationship with airline companies and its partners, and offer a quality service to our customers within the wider context of the alliance as well as throughout the value chain”, said Manoel Torres, TAP Executive Administrator.
“Amadeus invested three thousand man-hours/year in the development of a next generation platform aimed at customer management for airline companies and in the coming years will invest much more, with a view to continuing to maintain this high standard and expand", said Hans Jorgensen, Vice-Chairman of Amadeus Strategic Airline & Partner Programmes. ‘With the recent migration of the inventory of the first airline company to CITP we have passed a decisive step on the way towards total implementation of the project."
