Service area

At present we serve TAP passengers departing from Lisbon airport only.

Our service area includes the following circles:

• Lisbon city
• Cascais
• Sintra

How much does it cost?

The price of our service is €30 for the first passenger.

This price includes transportation of the number of pieces of luggage with dimensions and weight allowed by your airline per passenger.
Each additional passenger to the same flight and pick-up address will be charged only €18.

Extra pieces of luggage, excess dimensions or weight will be charged on the day of picking up, according to the airline price table plus the surcharge of €1 per each Kg in excess.

Groups of more than 6 people to the same flight and pick-up address benefit from special offers. Please contact our Service Center.

FAQ’s

Do all family members need to be present when Skybags arrives to conduct check-in?
Yes, all family members need to be present, and all travelers of age need to provide proper government issued ID at the time of check-in.

How do I know that my bag will not be tampered with or experience pilferage?
Skybags will do everything possible to ensure that your luggage arrives safely and intact. We will seal each bag with a security tag at the time of check-in. The only reason that seal is removed is if the TSA needs to conduct a search of your luggage at the airport.

Can customers change their seat assignments, upgrade, or change their airline reservations with Skybags?
No. Upgrades and changes to reservations and seat assignments will need to be handled by your airline prior to our arrival.

How does SKYBAGS secure baggage and ensure that baggage arrives safely to the airport?
SKYBAGS is operating in strict accordance with all TSA and airline regulations regarding the handling of customer checked baggage.

Why do you need to pick up baggage the night before departure? Why can’t you just come to my home in the early morning?
Gathering customer baggage the night before departure ensures that all baggage will be screened without any delays.

Are there any restrictions on what I can pack or ship using SKYBAGS?
SKYBAGS can only accept items within the definition of the general baggage policy of the airlines. Please click here to view information regarding airline baggage policies.

Will SKYBAGS reimburse me for any lost, damaged, or misrouted luggage?
SKYBAGS will match the compensation contained within the baggage policy for your carrier in the event your baggage is delayed, lost, damaged or stolen.

Can I drop my bags off at your office instead of having you pick them up?
Not at this time. This type of service may be considered in the future based on customer demand.