My flight was cancelled

The Canadian Transportation Agency has defined rules under the Air Passenger Protection Regulations that determine when you are eligible for compensation due to a flight cancellation that causes an arrival delay at your final destination.

 

Änderungen und Rückerstattungen werden gemäß den allgemeinen Geschäftsbedingungen der von Ihnen erworbenen Tarife verarbeitet. Weitere Informationen finden Sie hier.

Communicating with you

When there is a flight cancellation, we will keep you informed through the contact information you provide us at the time of booking or check-in. You can also check your flight status online here.

Determining refund compensation eligibility

When a flight cancellation occurs, you may be eligible to a compensation. Please contact us so we may inform you if you are eligible and proceed with the compensation payment when due.

The Air Passenger Protection Regulations also state that a refund can be chosen as an option for cancellations within the carrier’s control and cancellations required for safety. TAP also offers this possibility for cancellations outside a carrier’s control. In both cases you may opt between being refunded at the original form of payment or through a voucher.