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Plan your journey with TAP
TAP continues to gradually adjust its operation in response to the lifting of mobility restrictions that were imposed, as well as the willingness and desire to travel. Doing so always with the greatest safety.
 
TAP Clean& Safe
Your health and safety are our priority.
 
We have developed and implemented new standard for hygiene, health and sanitary safety - TAP Clean & Safe, which is in line with the guidelines of EASAIATADGS UCS,, so that you can travel safely.

Find out here the measures we have been implementing and the good practices to ensure that you can travel safely.

We're ready, when you're ready
For extraordinary times, extraordinary solutions. We offer flexibility, value, time and peace of mind to manage your reservation.

Find out the conditions here.

Route Frequency 
 June 1 - June 30
Frequency 
July 1 - July 31
Frequency 
August 1 - August 31 
         
South America
 Lisbon - São Paulo (GRU)   2 flights per week  3 flights per week  7 flights per week
 Lisbon - Rio de Janeiro (GIG)  1 flight per week  1 flight per week  4 flights per week
 Lisbon - Recife (REC)  Not operating  2 flights per week  2 flights per week
 Lisbon - Fortaleza (FOR  Not operating  1 flight per week  2 flights per week
 Lisbon - Belo Horizonte (CNF)  Not operating  Not operating  2 flights per week

North America
 Porto - Newark (EWR)  Not operating  Not operating  1 flight per week
 Lisbon - Newark (EWR)  2 flights per week  2 flights per week  3 flights per week
 Lisbon - Boston (BOS)   Not operating  2 flights per week  3 flights per week
 Lisbon - Miami (MIA)  Not operating  2 flights per week  3 flights per week
 Lisbon - Washington (IAD)  Not operating  Not operating  2 flights per week
 Lisbon - Toronto (YYZ)   Not operating  2 flight per week  3 flights per week
 Lisbon - Montreal (YUL)  Not operating  Not operating  3 flights per week
 Ponta Delgada - Boston (BOS)  Not operating  3 flights per week  3 flights per week
 Ponta Delgada - Toronto (YYZ)  Not operating  2 flights per week  2 flights per week
 
Africa and Middle East
 Lisbon - Maputo (MPM) Not operating  1 flight per week***  2 flights per week
 Lisbon - Luanda (LAD)   1 flight per week*  2 flights per week  4 flights per week
 Lisbon - Dakar (DSS)  Not operating  2 flights per week  7 flights per week
 Lisbon - Praia (RAI)  Not operating  2 flights per week  4 flights per week
 Lisbon  - São Vicente (VXE)  Not operating  1 flight per week  2 flights per week
 Lisbon - Sal (SID)  Not operating  2 flights per week  3 flights per week
 Lisbon - Accra (ACC)/São Tomé (TMS)  Not operating  Not operating  2 flights per week
 Lisbon - Bissau (OXB)  Not operating  Not operating  1 flight per week
 Lisbon - Casablanca (CMN  Not operating  Not operating  11 flights per week
 Lisbon - Marrakesh (RAK)  Not operating  Not operating  11 flights per week
 Lisbon - Conakry (CKY)  Not operating  Not operating  3 flights per week
 Lisbon - Tel Aviv (TLV)  Not operating  Not operating  3 flights per week
 
 Europe
 Lisbon - Brussels (BRU)   Not operating  7 flights per week  14 flights per week
 Lisbon - Geneva (GVA)   Not operating  7 flights per week  14 flights per week
 Lisbon - Zurich (ZRH)  Not operating  7 flights per week  14 flights per week
 Lisbon - Frankfurt (FRA)   Not operating  7 flights per week  14 flights per week
 Lisbon - Hamburg (HAM)  Not operating  7 flights per week  7 flights per week
 Lisbon - Berlin (SXF)  Not operating  7 flights per week  7 flights per week
 Lisbon - London (LHR)   2 flights per week  14 flights per week  21 flights per week
 Lisbon - Dublin (DUB)  Not operating  3 flights per week  14 flights per week
 Lisbon - Paris   2 flights per week  14 flights per week  28 flights per week
 Lisbon - Nice (NCE)  Not operating  2 flights per week  7 flights per week
 Lisbon - Lyon (LYS)  Not operating  2 flights per week  7 flights per week
 Porto - Paris  Not operating  3 flights per week  7 flights per week
 Lisbon - Amsterdam (AMS)   Not operating  7 flights per week  14 flights per week
 Lisbon - Madrid (MAD)  Not operating  14 flights per week  21 flights per week
 Lisbon - Barcelona (BCN)  Not operating  14 flights per week  21 flights per week
 Lisbon - Seville (SVQ)  Not operating  3 flights per week  11 flights per week
 Lisbon - Malaga (AGP)  Not operating  3 flights per week  11 flights per week
 Lisbon - Luxembourg (LUX)  Not operating  3 flights per week  5 flights per week
 Porto - Luxembourg (LUX)  Not operating  2 flights per week  3 flights per week
 Lisbon - Stockholm (ARN)  Not operating  2 flights per week  3 flights per week
 Lisbon - Copenhagen (CPH)  Not operating  2 flights per week  5 flights per week
 Lisbon - Milan (MXP)  Not operating  14 flights per week  21 flights per week
 Lisbon - Rome (FCO)  Not operating  14 flights per week  21 flights per week
 Lisbon - Dusseldorf (DUS)  Not operating  Not operating  7 flights per week
 Lisbon - Manchester (MAN)  Not operating  Not operating  7 flights per week
 Lisbon - Marseille (MRS)  Not operating  Not operating  7 flights per week
 Lisbon - Munich (MUC)  Not operating  Not operating  14 flights per week
 Lisbon - Oslo (OSL)  Not operating  Not operating  3 flights per week
 Lisbon - Prague (PRG)  Not operating  Not operating  4 flights per week
 Lisbon - Toulouse (TLS)  Not operating  Not operating  7 flights per week
 Lisbon - Valencia (VLC)  Not operating  Not operating  7 flights per week
 Lisbon - Venice (VCE)  Not operating  Not operating  3 flights per week
 Lisbon - Vienna (VIE)  Not operating  Not operating  7 flights per week
 Lisbon - Warsaw (WAW)  Not operating  Not operating  3 flights per week
 Porto - London (LHR)  Not operating  Not operating  7 flights per week
 
 Portugal
 Lisbon - Porto (OPO)   3 flights per week  21 flights per week  35 flights per week
 Lisbon - Funchal (FNC)  7 flights per week  14 flights per week  35 flights per week
 Porto - Funchal (FNC)  2 flights per week  2 flights per week  7 flights per week
 Lisbon - Ponta Delgada (PDL)   4 flights per week  12 flights per week**  26 flights per week**
 Lisbon - Terceira (TER)  2 flights per week  3 flights per week  10 flights per week
 Lisbon - Porto Santo (PXO)  Not operating  2 flights per week  5 flights per week
 Lisbon - Faro (FAO)  Not operating  14 flights per week  21 flights per week

* As of June 15.
** Includes operation Ponta Delgada-Boston and Ponta Delgada Toronto.
*** As of July 15.
Note: Whenever required, the list of routes can be adjusted.
Our operation respects the mobility restrictions that were defined, at all times, by the government authorities of the countries where the Company operates. Therefore, this operation plan is subject to change.

For the latest entry requirements of the destination you’re travelling to, visit the IATA website.

United Kingdom

On June 8, new rules come in to affect for passengers, residents and non-residents, travelling to the United Kingdom. Passengers will need to:

  • Fill out the online form available here, providing information regarding the journey, as well as personal contact information. The form can only be submitted within 48 hours before the scheduled arrival in the United Kingdom;
  • Self-isolate for a period of 14 days at the location where you will be staying. Click here for more information.
  • To see which passengers are exempt from English border rules, click here.
Portugal - Madeira and Porto Santo

When planning your trip to Madeira and Porto Santo, it is important to know the regulations in force in this Region, within the scope of the prevention and containment of COVID-19.

1 - It is mandatory to complete the epidemiological survey. For your convenience, you can fill it out here in the 12 to 48 hours prior to departure.

Month of June:

  • All passengers on flights from abroad who carry a negative test for COVID-19 disease, performed within 72 hours prior to disembarkation, in laboratories certified by national or international authorities, upon disembarkation, proceed to their destination, upon presentation of the corresponding report which can also be submitted, in advance, together with the inquiry referred to in point 1.
  • All passengers on flights from abroad who do not have a negative test for COVID-19 disease, carried out in the 72 hours prior to disembarkation, in laboratories certified by national or international authorities, are required to comply with quarantine at a hotel establishment designated for this purpose, with the monitoring of the Health Authorities (does not apply to patients in treatment, who can submit documents in advance, together with the survey referred to in point 1).

As of July 1:

  • All passengers on flights from abroad who carry a negative test for COVID-19 disease, performed within 72 hours prior to disembarkation, in laboratories certified by national or international authorities, upon disembarkation, proceed to their destination, upon presentation of the corresponding report which can also be submitted, in advance, together with the inquiry referred to in point 1.
  • Passengers disembarking at airports in the Autonomous Region of Madeira who have not tested for COVID-19, will do so at the airport upon arrival. After performing the test, the passenger will proceed to their destination. The passenger will be informed of the result within the following 12 hours.

As additional preventive measures for COVID-19 in the Autonomous Region of Madeira, the following are recommended:

  • Use of a mask, especially in closed spaces and public transport (mandatory);
  • Social distance (2 meters between people and avoid crowds);
  • Frequent hand hygiene;
  • Respiratory etiquette.

For the safety and protection of all, comply with the recommendations.

For further clarification, passengers can send an email, uesp.madeira@iasaude.madeira.gov.pt and / or contact the following number: (+351) 291 208 738.

Portugal - Azores

All passengers disembarking at the airports of Ponta Delgada, on the island of S. Miguel, or Lajes, on the island of Terceira, coming from airports located in areas considered by the World Health Organization to be areas of active community transmission or with active transmission chains of the SARS-CoV-2 virus, are required to fulfill, alternatively, one of the following procedures:

  1. Submit proof, in paper form, of a document issued by an accredited laboratory for the testing of COVID-19, attesting to the SARS-CoV-2 screening test, within 72 hours prior to the departure the airport of origin. The document must state the passenger's identification, the laboratory where it was performed, the date of the test, the signature of the person responsible for carrying out the test, and the NEGATIVE result. In this case, and if the stay is extended for seven or more days, the passenger must, on the 5th and 13th day, counting from the date of the SARS-CoV-2 screening test, if the stay is for the mentioned duration or more, contact the health authority of the municipality where you reside or are staying, with the objective of conducting a new SARS-CoV-2 screening test, done by the local health authority, the result of which you will be notified within 24 hours; or
  2. Complete a screening test for SARS-CoV-2, done by the local health authority, with the collection of biological samples upon arrival, and must remain, in prophylactic isolation, in a hotel room indicated for this purpose until the result of said test NEGATIVE, in which the amount of time between the collection of the samples and the NEGATIVE test result must not exceed 48 hours. In this case, and if the stay is extended for seven or more days, the passenger must, on the 5th and 13th day, counting from the date of the SARS-CoV-2 screening test, if the stay is for the mentioned duration or more, contact the health authority of the municipality where you reside or are staying, with the objective of conducting a new SARS-CoV-2 screening test, done by the local health authority, the result of which you will be notified within 24 hours; or
  3. Carry out voluntary quarantine for a consecutive period of fourteen days in a hotel indicated for this purpose, prior to the end of the mentioned period, biological samples will be collected and a SARS-CoV-2 screening test to be done by the local health authority; or
  4. Return to the destination of origin or travel to any destination outside the Region, in which case until the time of the flight mandatory prophylactic isolation in a hotel indicated for the purpose must be fulfilled;

In cases where the SARS-CoV-2 virus test result is POSITIVE, the local health authority, within the scope of its powers, will determine the procedures to be followed.

In cases where mandatory quarantine is decreed by the health authority, it must, within 24 hours, be submitted to judicial validation with the competent court.

In the period pending the results of the SARS-CoV-2 screening test, as well as in cases of voluntary quarantine or mandatory quarantine, safeguarding compliance with the guidelines determined by the health authority for the prevention of infection, those who are subjected to them must be able to enjoy the same services that are made available to a guest under normal circumstances, except for those that may make the guidelines previously determined unfeasible or weakened.

Procedures for passengers coming from outside of the Region who wish to move to another island, must proceed as indicated:

  1. Passengers must communicate this intention, on arrival, to the health authority, by completing a declaration for this purpose;
  2. Passengers who perform a SARS-CoV-2 screening test upon arrival in the Region, if they have another island as their final destination, can move to this island, after receiving the NEGATIVE result;
  3. Passengers who present a previous NEGATIVE SARS-CoV-2 screening test, if they have another island as their final destination, can move to this island;
  4. Passengers referred to in the previous paragraphs, when arriving at the final destination island, must comply with the procedures mentioned in above paragraphs a) and b), in the regards to contact with the municipal health authority, on the 5th and 13th day, for conducting a SARS-CoV-2 screening test.

All passengers must comply with the rules for the use of a mask, physical distance and respiratory etiquette defined by the regional health authority.

In cases where the SARS-CoV-2 virus test result is POSITIVE, the local health authority, within the scope of its powers, will determine the procedures to be followed.

Necessary information concerning the hotel units determined for this purpose and the associated services and conditions, will be available through the COVID-19 Line for non-medical issues - 800 29 29 29 or by email esclarecimentocovid19@azores.gov.pt.

Important information
We ask that you contact us, by phone, only if you are unable to use our website and if your trip is scheduled for the next 72 hours.

If you ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket or the request of the refund voucher be made online through Manage Booking.

Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.

Find out what to do in your case

Operation for my destination and flight has been canceled:
After the request, the voucher will be issued for the value of the unused ticket and no re-routing will be allocated. The voucher will be sent by email and will be valid for a future purchase with TAP.

Operation to my destination remains but my flight has been canceled:
If you want to be rerouted on another flight, you must contact TAP. Alternatively, you can request the issuance of a voucher for the value of unused ticket here. The voucher will be sent by email and will be valid for a future purchase with TAP.

I want to change / cancel my journey: 
Change or cancel your trip in advance.
Use Manage Booking to change the dates of your flight(s) online and without paying the change fee. One change fee is waived per reservation.
Alternatively, you can request the issuance of a voucher for the value of the unused ticket. The voucher will be sent by email and will be valid for a future purchase with TAP.

Reschedule or request voucher
    More flexibility, more value, more time and peace of mind to manage your reservation, for tickets issued until May 15, 2020.