Rescheduling and refunding

We're ready when you are

Conditions for free change and additional discount
For extraordinary times, extraordinary solutions. We are offering more flexibility, more value, more time and peace of mind to manage your reservation.

Rescheduling is even easier and we have even extended the eligibility, so if your first flight was until September 30, 2020, and as long as the ticket was issued by May 15, you can do a free change and benefit from an additional discount of 25EUR/USD or 100EUR/USD to use on the fare difference.

There is also the alternative of opting for a refund through a voucher, where we are offering an additional 20% to the amount of the voucher, this is valid for journeys that have their first flight until August 31, 2020. 

Confirm all the conditions below.
Want to reschedule your trip?
    Click on Manage Booking to reschedule online and for free, paying only the fare difference, if applicable.

    We are also offering an additional discount of 25 EUR/USD or 100 EUR/USD to discount on the fare difference.

    See here how to reschedule your journey.
Want a refund through voucher?
    We are offering an additional 20% of the voucher. Opt for the voucher and save time to plan your trip and choose your destination with complete peace of mind and confidence.

    See here how to request your voucher.
Important information
We ask that you contact us, by phone, only if you are unable to use our website and if your trip is scheduled for the next 72 hours.

If you ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket or the request of the refund voucher be made online through Manage Booking.

Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.
  • Valid for tickets issued until May 15, 2020 with original travel date until September 30, 2020;
  • Free change fee, but fare differential is charged when applicable;
  • Discount applied in the amount of the tariff difference and / or fees;
  • Discount price for medium-haul flights – 25 EUR/USD discount;
  • Discount value for long-haul flights – 100 EUR/USD discount;
  • Discount values are not cumulative;
  • Discount amounts will be converted to the currency of payment;
  • Discount value valid for Adult and Children tickets (over 2 years old);
  • If the amount of the difference to be paid is less than the discount amount, it will not be possible to keep credit for the amount;
  • Change must be made up to 24 hours before the departure of your first flight;
  • One free change per reservation, subsequent changes are charged in accordance to fare rules;
  • Change can be for dates and/or routes, in accordance to the fare rules – only date changes can be made through Manage Booking, for route changes you will need to contact the Contact Center;
  • New travel date: For partially used tickets, the new travel date must be before December 31, 2020 or within the validity of the ticket and for tickets that are entirely unused, the new travel date must be before February 28, 2021;
  • Valid only for reservations in which no flight has been flown;
  • Valid for tickets issued on which no flight has yet taken place;
  • The validity period of the ticket cannot be extended;
  • New flight dates must be within the validity period of the ticket;
  • Valid for Corporate tickets;
  • Valid for award's tickets (paid with miles), change only can be done via the Contact Center.
Note: Journeys starting from October 1, 2020 onwards are subject to the fare rules of the purchased ticket.
Conditions for the issuance of vouchers with additional 20% of the value
  • Valid for tickets with original travel date until August 31, 2020, in which a flight has been cancelled;
  • Valid for requests made from Abril 9 onwards;
  • The issuance of the voucher for the total amount of the ticket is applicable to tickets where no route of the ticket has yet been used;
  • Additional amount is calculated based on the original amount of the voucher. For example, if you were originally going to receive 100EUR the voucher will be issued in the total amount of 120EUR;
  • Applicable to tickets paid with cash, including Corporate tickets;
  • Additional value is not valid for tickets that have been paid for with vouchers.
For miles tickets purchased under the TAP Miles & Go Program, the request must be made through the Contact Center. In this case, all the miles will be refunded to the Client’s account and all the amounts paid in cash will be refunded by voucher, without charging the cancellation fee.

Using the voucher:
  • Vouchers issued as of June 8 have a validity of 1 year;
  • The voucher will be valid for the payment of ticket(s) and/or TAP service(s);
  • The voucher can be used for an online purchase at;
  • The amount of the voucher does not need to be used all at once, it can be deducted until the total amount of the voucher is used.

If you want the refund to be made in the same way the ticket was paid or via bank transfer, the request must be made through our Contact Center.