Booking information – Information, management and related bookings

  • Book flight
    Type of trip
    Stopover
    Make a stop for 1 to 5 nights (24 to 120 hours) in Portugal during your trip.
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    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Travel dates
    Travel dates

    First flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Number of passengers
    What kind of Stopover trip?
    Search by Stopover origin and destination.
    Travel dates
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
    Travel dates
    Where would you like to Stopover?
    How many Stopover nights?
    First flight
    Second flight
    Number of passengers
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
    Book with:
    Additional information
    Only flights operated by TAP and TAP Express can be booked using miles. This option is exclusive to logged in TAP Miles&Go Clients.
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    Rent-a-car Hotel Transfers other bookings
  • Manage booking 
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    Cancel/Refund
    Manage booking 
    Enter your booking code
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Print your invoice
    Additional information
    This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the booking details.
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    Rent-a-car Hotel Transfers other bookings
  • Check-in
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    Enter your booking details
    Enter your booking details
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Additional information
    Insert here your TAP Miles&Go Client Number.
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  • Flight information
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    Gerir Estado do Voo
    Enter flight information
    Additional information
    Enter the number of the flight you are searching for
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Booking information

Find the answers to your questions about bookings...

How can I know if my ticket is refundable?

This information can be found in the ticket conditions provided in the confirmation e-mail sent by TAP. It can also be found here.

Can I ask for a ticket refund online?

Yes. You can make the online request in this page.

Under what conditions is it possible to request a refund?

To apply for a refund via FLYTAP, you must have made your purchase through one of TAP’s sales channels (Contact Centre, Desks or FLYTAP)
 

Are there any restrictions on online refunds?

Yes. Online refund is not available for:
  • The social mobility subsidy request (Madeira);
  • Tickets issued by travel agencies.

I bought my ticket from a travel agency. Can I ask for an online refund?

No. Tickets issued by travel agencies can only be refunded by travel agencies.

What is the time limit for ticket refund requests?

Ticket refund requests can be made at any time up to one year after the date the ticket is issued.

How will I receive my refund and how long will it take to process?

For credit card payments, the refund will be processed within 7 days. If you purchased your ticket using a debit card, the refund will be processed by bank transfer within 21 days. 
 

What happens with my booking once the refund process is activated?

All flights on your booking are cancelled immediately the refund request is confirmed.

Will I have to pay a refund charge?

Please find all information about the service charge applicable to your refund request here.

Can I request a refund for a TAP Miles&Go Award Ticket?

It is not possible to refund TAP Miles&Go Award Tickets online. To apply for a refund you must contact the TAP Miles&Go Service Centre.

Online services

Before the flight

After the flight
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Help videos

  • New TAP Fares | Intercontinental Flights
    From September 1st, TAP’s new fares apply to intercontinental flights. After this date, the discount fare will not include hold baggage.
See all (1)

Contacts

Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Online support

Phone

(+351) 211 234 400
Monday to Sunday: From 8h to 24h (WET) Portugal mainland time
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