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    Complaint - How can we help

    Complaint

    We want you to have the best experience with TAP. Tell us how we can help you.

    1
    Personal details
    2
    My experience
    3
    Confirm and send
    (choose no more than three options).
    Have you already complained about this matter?
    ¨
      • 25% increase in relation to the compensation envisaged in EC Regulation 261/04.

      • Validity of one year. Extendable for one more year.

      • Valid for payment of travel or services on flights operated by TAP Portugal.

      • Possibility of endorsement to third parties, duly authorised by the holder.

      • Possibility of partial payments. A travel voucher in the respective value will be issued for any outstanding sum.

    Personal details

    Contact and identification details.

    Email:
    Full name:
    Phone:
    Country:
    Address:
    City:
    Zip code:
    State:
    CPF:
    TP Number:
    My experience

    Details about the situation for which you require our assistance.

    Motif:
    Have you already complained about this matter?
    Complaint number:
    Flight No.:
    text
    Flight date:
    Class:
    Number of baggage process:
    Comments:
    Name of member of staff
    Staff member job title:
    Send file (optional)
    Compensation method:

    Thank you

    We have received your contact.

     

    We have sent you an email with all the details of your complaint and expect to reply as soon as possible.

     
    Thank you for sharing your experiences with TAP.

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