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    Frequently Asked Questions - Search by topic

    Baggage

    What is hand luggage?

    Hand luggage is the luggage you can take with you into the cabin of the aircraft.

    What hand luggage can I take with me into the cabin?

    Hand luggage suitable for placing in the closed overhead rack or under the passenger seat whose maximum dimensions cannot exceed 115cm: 55x40x20cm. With the following weight restrictions:

    • Economy Class: 1 piece up to 8 Kg;
    • Executive Class: 2 pieces with a combined total weight of 16 Kg.
    For more information click here.

    Do I have to pay to carry my hand luggage?

    No. Carrying hand luggage is free of charge on TAP/Portugália flights.

    What is checked luggage?

    This is luggage that is transported in the aircraft hold.

    How much checked luggage am I allowed to take?

    It will depend on your flight ticket conditions. You can use the luggage allowance simulator to find out how much free checked luggage you can take. In accordance with International Occupational Health and Safety Standards, TAP does not carry bags or other pieces of luggage weighing more than 32 kg. Bags/volumes weighing more that 32kg must be carried as cargo.

    For more information click here.

    Do I have to pay for my checked luggage?

    Yes. The number of pieces transport will depend on your fare class, the destination and your Victoria Status.

    For more information click here.

    I'm travelling in Economy Class. How much luggage can I take?

    It will depend on your ticket. For detailed information on the luggage allowance for your flight/route in Economy Class, please use our baggage simulator.

    I'm travelling in Executive Class. How much luggage can I take?

    It will depend on your ticket. For detailed information on the luggage allowance for your flight/route in Executive Class, please use our baggage simulator.

    What is the piece concept?

    The piece concept is based on the number of pieces of luggage that passengers are allowed to carry.

    What is the weight concept?

    The weight concept is based on the total weight of luggage that passengers are allowed to carry.

    Which concept (pieces or weight) does TAP use?

    TAP currently uses the piece concept on all operating flights. The same applies to TAP Express flights.

    What should I do if I have excess luggage?

    To pre-book your extra luggage, you must contact our Contact Center. To verify if you have excess luggage, please use this calculator.

    How much do I have to pay for extra luggage?

    To find out the cost of your extra luggage, please use this calculator.

    If I have excess luggage, where should I pay for extra luggage?

    If you haven't purchased it in advance, you can pay for extra luggage at the airport on the day of the flight.

    I'm travelling with a child. What luggage can I take?

    If you're travelling with a child over 2 years old, he will be given the same baggage allowance as an adult. For babies under 2, you may take 10 kg of luggage in the hold of the aircraft.Please read all special conditions for travelling with children and babies here.

    I'm a Silver/Gold Victoria Client. Am I entitled to extra baggage?

    Yes. One extra piece of checked baggage is allowed for:

    • Silver Clients from the Victoria Miles Programme;
    • Gold Clients from the Victoria Miles Programme;
    • Star Alliance Gold Clients.
    Find more information here.