Alerts and informations

Difficulties in accessing El Prat Airport - Barcelona

Following the latest events in Barcelona airport, TAP requests that passengers check the status of their flights, before heading to the airport.
 
TAP Air Portugal informs its Clients, that they may contact their travel agency or TAP, in the event of a cancellation, to reschedule the flight without any additional cost. 
This option applies to tickets issued up to the 17th of October, for travels up to the 20th of October. 
The new travel date cannot be later than the 25th of October.
 
Clients should make sure that contact information provided in the booking is updated, in order to be notified about possible changes - contact details can be updated on the “Manage Booking" option, available on our website, www.flytap.com.
 
Although this situation is not  totally out of TAP Air Portugals' responsability, we apologize for the inconvenience and reaffirm TAP Air Portugals' commitment to do everything to minimize the impact on our passengers' plans.

Restrictions for the transport of baggage on flights to and/or from Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome:
    • Christmas – from 11 December 2019 to 6 January 2020
    • Easter – from 28 March to 12 April 2020
    • Summer - 13 June to 30 August 2020
  • Departing from Abidjan, Accra and Lomé:
    • Summer - 20 June to 16 September 2019
    • New Year’s – 1 January 2020 to 7 January 2020
    • Easter – 13 April to 20 April 2020
    • Summer - 13 June to 13 September 2020
The trips whose destination is Abidjan, Accra, Bissau, Dakar, Lome, Praia, São Tomé and São Vicente and whose origin is Abidjan, Accra and Lome will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.

15-inch MacBook Pro Battery Recall Program

Apple have identified a battery fault in a number of older generation MacBook Pro (Retina, 15-inch) models; which may pose an overheat/fire risk. As a result they are recalling affected devices to allow for a battery replacement.

The affected devices were sold primarily between September 2015 and February 2017 and are linked only to certain serial numbers. To ascertain whether a device is impacted the following link should be used: https://support.apple.com/en-gb/15-inch-macbook-pro-battery-recall.

If confirmed as an affected device, Apple has stated it should not be used and that owners should contact them for a free battery replacement.

Given that passengers safety is our top priority, affected devices should not be checked in to hold luggage, plugged in or used onboard our aircraft.
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