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Booking information

Changes and cancellations

The unforeseen happens. Find out how to change or cancel your TAP booking.
Important Information
Due to the current situation of Coronavirus (COVID-19), we have simplified our change and cancellation conditions. Please verify all information here.

Changes and cancellations by the Passenger


If your booking is active and you want to change it, the following rules apply:

  • Rules on booking changes may differ depending on the route you want to change.
  • The rules on changes apply to the route and may differ depending on the flight you wish to alter.
  • Some TAP products may involve penalties for making changes or not allow changes at all.
  • You should consult the conditions associated with the TAP product you are booking on the purchase page online before purchasing your ticket.

Our cancellation and refund policies can be found on this dedicated page.

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