If your travel plans change, you can quickly and easily request a refund for your tickets on the TAP refunds page.
Refunds will be processed according to the corresponding fare rules, which can be found here.
You can request a refund for any fare that allows you do to so. Depending on the rules of the purchased fare, a refund penalty may apply, which will be deducted from the ticket amount.
Refund rules may vary depending on the market where the ticket has been issued.
If the refund is requested via flyTAP, no refund fee will be charged. If the refund is requested via our Contact Center or a sales desk, you will be charged a refund processing fee of 30 EUR (40 USD or 50 CAD)* for each ticket, regardless of the cost of your TAP product.
* For tickets issued in a different currency, the amount will be converted according to the exchange rate on the day of the request.
If your flight has been canceled by TAP, you may request a full refund of the amount you have paid:
- as a voucher with a 10% bonus; or
- to the original payment method (no bonus).
Refunds within the first 24 hours
You can request a refund for a paid booking without any penalty, provided you do so within 24 hours of its completion and more than 7 days before the trip. These refunds will be made in the original form of payment.
For refunds made less than 7 days prior to the flight and trips until December 31st, 2021, the refund will be made through a voucher valid for 18 months (non-refundable), without any penalty or bonus.
If a passenger does not want the voucher, he can request a refund in accordance with the rules of the fare in the original form of payment. This request is done through the Contact Center.
Starting on January 01st, 2022, outside of the Covid period, refunds made within 24 hours and less than 7 days before the trip will be subject to a 30 USD refund fee (or 45 USD for intercontinental flights). These refunds will be made in the original form of payment.
If the refund is requested within the 24 hours after the completion of the booking, but after the departure of the original flight (no show), the fare rules will be applied instead of that fee.