My flight is scheduled and I want to cancel or change it


Changes and refunds will be processed according to the terms and conditions of the fares you have purchased; more information here.

Reschedule flight
    TAP charges no change fees for flights booked until May 31 and with the original flight date until December 31, 2021.

    You can reschedule your flight online.

Voucher refund
    • You must book your flight within 18 months and travel up to 360 days after booking;
    • Easy online issuance;
    • Total or partial use of the voucher is allowed.
Other forms of refund
    For purchases made in Brazilian Real (BRL), if you want the refund in the original form of payment (credit card, debit card, bank payment slip), you must request a refund through our Contact Center and it will be done within 12 months according to Law 14.034 of 2020.



If you purchased your trip from a travel agency, please contact them directly.