Booking management

Refund Policies

Check TAP Air Portugal's cancellation and refund policies.

Refunds

If your travel plans change, you can quickly and easily request a refund for your tickets on the TAP refunds page.

Refunds will be processed according to the corresponding fare rules, which can be found here.

You can request a refund for any fare that allows you do to so. Depending on the rules of the purchased fare, a refund penalty may apply, which will be deducted from the ticket amount.

Refund rules may vary depending on the market where the ticket has been issued.

If the refund is requested via flyTAP, no refund fee will be charged. If the refund is requested via our Contact Center or a sales desk, you will be charged a refund processing fee of 30 EUR (40 USD or 50 CAD)* for each ticket, regardless of the cost of your TAP product.

* For tickets issued in a different currency, the amount will be converted according to the exchange rate on the day of the request.

If your flight has been canceled by TAP, you may request a full refund of the amount you have paid:

  • as a voucher with a 10% bonus; or
  • to the original payment method (no bonus). 

 

Refunds within the first 24 hours

You can request a refund for a paid booking without any penalty, provided that you do so within 24 hours of completing the booking and more than 7 days before the trip.

Refunds within 24 hours after and less than 7 days before the trip are subject to a CAD50 refund (or CAD65 for intercontinental flights) fee. Refunds with the aforementioned deducted fee will be issued as vouchers. These vouchers are non-refundable and must be used in full and at once, within one year, to purchase TAP tickets.

If the refund is requested within 24 hours after completing the booking, but also after the departure of the original flight (no-show), rate rules will apply instead of this fee.

Frequently Asked Questions

If your ticket was issued more than 48 hours ago, you can apply for a refund at flytap.com, through Manage Booking - Request/Consult Refund. You can consult the conditions for requesting refunds on that same page. For tickets issued less than 48 hours ago, you should contact our clients support service or the travel agency where you made the payment.

Yes. You can order here.

You can check the status of the refund at flytap.com, from Manage Booking - Request/Consult Refund.
Yes. You can request a refund even if you have already used part of the ticket. The refund request must be submitted here.
If you have received your refund in the form of a voucher, when you could have received it in cash, we ask you to contact our clients support service. 
We ask you to contact our clients support service to verify that your voucher is eligible for extension of validity. If eligible, our team will extend the validity of your voucher.
You can check the status of your refund here. If your refund is in the "In review" state, you should wait for the refund process to be completed. If the refund analysis has already been completed, the refundable amount will soon be made available. You should contact your bank or credit card issuer to confirm the payment date. 
If your booking relates to several passengers, you must make a request for refund for each passenger.  
We ask you to contact our clients support service, where you can get directions on how to proceed. 
Within 24 hours after the ticket is issued it is possible to request the refund as a voucher, upon payment of a refund fee, which will be deducted from the ticket amount. 
We ask you to contact our clients support service, where we can help you request the refund of your ticket. 
The refund of the miles must be requested through our clients support service.