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TAP Clean&Safe

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.
Transporting our Clients and our crew safely has always been our priority.
Since the emergence of the Covid-19 outbreak, it has become clear to the entire team that nothing is more critical than the health and safety of our workers and all of our Clients. That is why it is important to update and share all the work done and the measures that we have been implementing, in line with the EASA, IATA, DGS and UCS guidelines , to ensure your health and safety when traveling with us.
 
Today our focus is on uniting everyone's efforts to combat Covid 19 and, at the same time, ensure that air travel remains safe. Together we can manage to regain travellers’ confidence. This is our commitment.
Even knowing that the environment on board is the most sterile and safe from the point of view of contamination of infectious diseases, given the air quality and the cabin configuration, we have adjusted our routines and implemented new, reinforced procedures. Get to know them here.
Daily preventive disinfection of all our aircraft since March 20.
Fast and effective nebulization process that acts against encapsulated viruses and most common bacteria in just 30 seconds.
Strict compliance with the hygiene and routine cleaning protocols of our aircraft before each departure, as well as work spaces.
Additional cleaning and disinfection procedures specific to the Coronavirus Covid-19, deeper cleaning of frequent contact surfaces  using approved biocidal products, in line with the Portuguese Directorate-General for Health (DGS) guidelines, the aeronautical safety specifications and those from our aircraft manufacturers.
  • Our aircraft are equipped with a vertical air recycling system that completely renews the cabin air very frequently, every 2 to 3 minutes, twenty times an hour;
  • This vertical system, which works by sections of 5 rows of seats, guarantees fresh air in all areas of the aircraft, at the same time and with the same quality;
  • We use HEPA filters (High Efficiency Particulate Air) identical to those used in operating rooms. These filters can extract up to 99.999% of even the smallest viruses, including viruses as small as 0.01 micrometer. The viruses of the coronavirus family are between 0.08 and 0.16 micrometers, therefore they are promptly filtered by the HEPA filters, in sections and every 2 to 3 minutes.
HEPA filters extract viruses as small as
0.01 micrometer
Coronavirus family viruses measure:
0.08 to 0.16 micrometer
  • Our crews have used personal protective equipment throughout the flight, since  March 23 for your safety and that of everyone, in addition to having disinfection and cleaning equipment and products at their disposal.
  • The use of a face mask is essential in the protection against Covid-19. We use it, on the ground and on board; also use it throughout your journey, namely on board. Take care of yourself and take care of everyone!
  • TAP crews are permanently trained in the procedures for the identification, approach and treatment of suspect cases of infectious disease on board, including Covid-19, and have the equipment and consumables they need on all flights.
  • These procedures strictly follow international best practices, defined by the International Air Transportation Association (IATA), the World Health Organization (WHO) and the Portuguese General Directorate of Health (DGS).
  • Within the scope of the Covid-19 outbreak, communication and training with the crews was significantly enhanced, as well as the articulation with the TAP Health Care Unit (UCS) and all those involved in the operation, so that your flight is safe.
We have altered our on-board service to reduce movements and contact within the cabin to what is essential to maintain your comfort and safety. Meal and beverage service will be limited, suspended or adapted in accordance to the length of your trip.
Our meals and products, come to you in compliance with the most demanding health and hygiene requirements and certifications. They privilege the use of packaged and sealed products to ensure greater confidence.
On flights where we keep textile accessories, such as pillows and blankets, we ensure, as usual, their cleaning, hygiene and disinfection, between each flight and they are delivered sealed for each new use.
We will also stop distributing our UP Magazine and other publications on board, which are available on our app (download the app from the App Store or Google Play) and they can be downloaded before your flight.
For more details, stay tuned to your pre-travel email, where you will find all the information about the services on your flight.
  • Through our Health Care Unit (UCS), a medical service with more than 30 years of experience in health and aeronautics, we have implemented in real time the recommendations of the WHO and the European and North American Centers for Disease Control, as well as the IATA Medical Advisory Group, with whom we have a long-standing relationship.
  • We are in daily contact with national and local health organizations, with civil and airport aviation authorities and with our frontline people, crews, maintenance and engineering, catering, cleaning and other ground services.
  • We activated our contingency plan for action in the face of infectious diseases in January, and since then we have had the organization on a permanent state of alert acting in accordance with the procedures in each case and at every moment.
  • We are able to act properly before, during and after the flight.

Recommendations and small actions acknowledged as the most effective on a daily basis:

  • When arriving at the airport, follow the signs and instructions rigorously.
  • Wear a face mask for the duration of your trip - see video.
  • If you need to dispose of masks and tissues, do so only in the places indicated.
  • Respect respiratory etiquette, cover your face with your elbow when sneezing or coughing, or use a disposable tissue.
  • Wash your hands frequently with soap and water or use a disinfectant wipe or solution - see video.
  • During the flight, stay in your seat whenever possible.
  • If you are sick, are coughing, suffering from headaches or have difficulty breathing, seek medical advice, avoid contact with other people and do not travel. 
  • Handle your own hand luggage and personal items.
  • Reduce the use of individual air conditioning as much as possible.
  • On board our planes, avoid queuing for the lavatories.
  • Pay careful attention to the safety instructions in order to know the specific rules for your flight.
  • If you feel sick during the flight, inform the crew immediately and seek medical assistance as soon as possible.