Search results
Closest Cities
    Like
    View version on Youtube.
    WishList
    Share
    Content

    Traveling with animals - Conditions for transport

    Traveling with animals

    Don’t leave your best friend at home. Check the conditions for transporting animals here.

    General information

    TAP allows transportation of animals in the cabin or hold depending on available space, the type of animal and the combined weight of the animal and container, type of aircraft to be operated, the cabin reserved by the passenger and entry restrictions in the country of destination.

    Passengers traveling with animals must:

    • Present the animal’s documents (health certificates, passports and other documents  identifying the animal);
    • Check-in personnel in the airport will verify if all conditions are complied with for the transportation of your pet in the hold. You are asked to sign a disclaimer. View and print the document here (PDF, 0.2MB, EN);
    • Provide the food and water needed for the trip.

    Only dogs registered as service animals (SVAN) can be transported to the UK, and only in the cabin. Animals that are not service animals can only be transported out of the UK.

    Before traveling, check the Portuguese Veterinary Authority website for information on the health requirements for movement of domestic animals to and from European Union member countries and non-members countries.

    If you need information on importing and exporting animals, you should contact the embassy or consulate of the country in question.

    Reservations

    This service must be requested when make your reservation or before your flight. Otherwise, we may not be able to provide it.

    • 24 hours Minimum advance period for booking transport of an animal.



    Confirmation of your request to transport an animal in the cabin or in the hold will depends on:

    • availability of space;
    • the planned type of aircraft;
    • the cabin where the passenger travels.

    If the trip involves more than one airline, all the airlines involved must confirm transport of the animal.


    The airline must be informed of:

    • the size of the box in which the animal is to be transported;
    • the total weight (transport box with the animal inside);
    • the animal species and number of animals being transported.

    Animal transport boxes must comply with TAP regulations.

    Flights to Brazil

    If you are traveling to Brazil and wish to transport food and/or products of animal or plant origin or pets, please read the information available at the websites listed below.

    Know the rules to avoid surprises or setbacks while traveling.

    Pets can be transported in the cabin or in the hold.

    See the conditions, follow our recommendations and make your pet as comfortable as possible.

    In the cabin

    TAP allows the following animals to be transported in the cabin:

    • PETC: Small pets in cabin (cats and dogs);
    • ESAN: Emotional support animals (dogs);
    • SVAN: Service animals (guide dogs for the blind and deaf and assistance dogs for persons with motor disabilities).

    • 8 kg / 17 lbs Maximum weight of the carrier with the animal inside.
    • 45cm x 30cm x 23cm / 17in x 11in x 9in Carrier dimensions (length x width x height)




    If the weight of your pet or the carrier size exceeds the limits, the pet will have to travel in the hold.


    As an exception, service dogs may travel in the cabin regardless of their size.

     

    Please see the “Service Dogs” tab.

    Cabin transport rules

    See the conditions for transporting animals here. Ensure the comfort of your four-legged friends.

    • Only dogs and cats can be transported in the cabin.
    • Approval to transport animals in the cabin or hold is subject to availability of space, the type of animal, the total combined weight of the animal and its carrier, the type of plane used for the flight, the cabin where the passenger is seated and entry restrictions imposed by the destination country.
    • The animal must be completely inside the carrier (including head and tail) during the entire flight.
    • Each passenger can carry only one animal carrier and the carrier can contain no more than one animal of the same species.
    • If the animal meets the requirements for transport in the cabin and approval is granted, the animal’s carrier must be placed under the seat in front of the passenger responsible for the animal so that it does not block free movement in the cabin.
    • The animal may not occupy a seat or move about in the cabin.
    • There must be enough space inside the box for the animals to move about.
    • The passenger may use their own carrier (hard or soft-sided).
    • The carrier cannot be larger than the indicated dimensions.
    • The box must be watertight (able to hold animal fluids).
    • The animals must be clean, healthy and odor-free.
    • They must not be a danger to or disturb other passengers.
    • Females cannot be pregnant.
    • We are unable to carry cats or dogs in the executive cabin on long-haul flights (except assistance dogs on some services)

     

    In the hold

    • 45 kg / 99 lbs Carrier with the animal inside.
    • 32 kg / 70 lbs Flights to, from or stopping over in the USA, Hungary, France or the Netherlands.

    • The airline must be informed in advance. Wait for confirmation that the animal can be transported in the hold;
    • Approval to transport animals in the cabin or hold is subject to availability of space, the type of animal, the total combined weight of the animal and its carrier, the type of plane used for the flight, the cabin where the passenger is seated and entry restrictions imposed by the destination country;
    • The animal is transported in a hard-sided carrier provided by the passenger;
    • The passenger must provide sufficient food and water for the entire trip, since no one will be able to feed or exercise animals during stops in transit;
    • After the passenger accepts the conditions of transport, the animal carrier is taken to the ventilated area of the hold;
    • If the weight is over the limit, the animal will have to be transported as cargo;
    • The weight of the animal plus carrier cannot exceed 32 kg  / 70 lbs on flights to, from or stopping over in: The USA, Hungary, France or the Netherlands;
    • The total weight of the animal and its carrier cannot exceed 45 kg (and must comply with the other measurement requirements).

    Transporting animals as cargo

    Animals must be transported as cargo when the animal's weight, including its carrier, exceeds the maximum weights allowed, 45 kg / 99 lbs. or 32 kg / 70 lbs. in the case of flights to, from or stopping over in the USA, Hungary, France and the Netherlands.

    • The animal must be transported on the route described in the passenger’s ticket.
    • The animal is checked in for transport four hours before departure. The conditions/timetables for accepting animals for transport may vary according to the place of departure.
    • The passenger must provide all the necessary documents and pay any additional fees charged at the place of origin and destination.
    • TAP reserves the right to decide which flight the animal is carried on.
    • On flights from Lisbon to Luanda, animals are transported as cargo.

     

     Please contact the TAP Portugal Cargo Department for more information:

    TAP Cargo website: www.tapcargo.com
    Email: aceitacao.clientes.lisboa@tap.pt


    Call Center Portugal (Cargo):
    Monday-Friday 9:00 am - 6:30 pm

    Lisbon: (+351) 218 445 470
    Porto: (+351) 229 449 751
    Madeira: (+351) 291 520 830
    Azores: (+351) 295 206 460

    Transport of animals In the cabin In the hold

    In the hold as cargo

    (if exceeding 45kg)*
    Weight Up to 8kg / 17lbs Up to 32kg / 70lbs From 32kg / 70lbs to 45kg / 99lbs From 45kg / 70lbs to 70kg / 154lbs From 70kg/154lbs to 100kg / 220lbs
    Domestic Flights (Portugal) 35 70 130 160 190
    Europe, Morocco and Algeria 70 100 200 270 340
    Intercontinental Flights 150 200 300 380 480
    These are prices per route and are charged in local currency, according to the daily exchange rate.

    Note: In the hold as cargo (if it exceeds 45kg) please visit the TAP Cargo website or contact us.