Support panel – Need help?

Can I transport sports equipment?

Yes. In order to be accepted as checked baggage, sports and recreational equipment must be properly packed. The transport of sports equipment is subject to availability and to the type of aircraft scheduled to operate the flight. To book the transport of sports equipment, please contact us by calling the Contact Center or visit a TAP counter.

Please read all available information here.

Find out more about Baggage

Can I check in online for my flight?

Yes. Use the button “Check-in”, present in the green bar at the top of pages throughout the flytap, or make your online check-in here.

Learn all about online check-in.

Find out more about Check-in

Can I change my booking online?

Yes. You can make changes to your booking using the "Manage Booking" button and "Change/See Booking" option.

Find out more about Bookings

How do I create a TAP client account?

Create a TAP Account here. Once you have provided your details you receive an email with a link via which you can activate your registration and choose a password. This link is valid for 24 hours. After this period, you need to register again.

Find out more about Client Area