My flight is scheduled and I want to cancel or change it


Changes and refunds will be processed according to the terms and conditions of the fares you have purchased; more information here.

Reschedule flight
Voucher refund
    • You must book your flight within 1 year and travel up to 360 days after booking;
    • Easy online issuance;
    • Total or partial use of the voucher is allowed.
Other forms of refund
    If you want the refund to be made in the same way the ticket was paid, the request must be made through our Contact Center.



If you purchased your trip from a travel agency, please contact them directly.